Outlook email accounts via LAN and dial-up

[Mark K]

I am running Outlook 2000 SR1 on windows XP. I have
recently installed ADSL and now have two LAN email
accounts and one dial-up email account.

If I start Outlook and click Send/Receive everything
works fine the first time - 2 accounts are checked via
LAN/ADSL and for one the dial-up box appears and connects
OK.

However, if I click Send/Receive a second time the dial-
up box doesn't appear and Outlook tries to connect to the
server I dial-up to via the LAN (which fails because the
IP address is blocked by the mail server).

If I close Outlook and re-start it it works for the first
time only again.

Can anyone tell me how to fix this please?

 

[Russ Valentine [MVP-Outlook]]

You've left out far too much information for anyone even to hazard a guess.
State the connection requirements for each account and the connection type
you configured for each account.
State what you configured Outlook to do after it has finished polling for
your dial up account.
State the settings you specified at the OS level for your dial up
connection.

 

[Mark K]

Russ,

Thanks for the response.

I'm not sure exactly what you need to help me but here
goes with what I know and what I can find:

I used to have one ISP and I dialled into them to get my
emails from one email account via my Windows XP default
dial-up connection. This worked fine with the connection
disconnecting itself automatically when mail download was
complete.

I have recently got myself an ADSL connection via a
different ISP. I have added two new email accounts via
this ISP.

The two new accounts are configured in Outlook to use LAN
with dial-up if LAN not available;
The original account from my dial-up ISP doesn't work
with this config because their mail server rejects
connections from IP addresses outside of the dial-up ISPs
address range so this account still uses dial-up. This
account is also still my default mail account.

I know that all of the basic account configs are right
because, as I said, I start Outlook and click
Send/Receive. I see the message Connecting to Server in
the bottom right and receive any emails that are in the
LAN connected accounts. Then the Connect box appears for
the dial-up connection and if I click Dial I get my
emails from the dial-up account.

The problem comes if I click Send/Receive again. After
downloading from the two LAN accounts, instead of the
Connect box appearing again, Outlook tries to connect to
the server via LAN and the server eventually rejects my
request saying it doesn't accept the IP address range etc.

If I close and then re-start Outlook it works one more
time.

If I look in Outlook's options under the Mail Delivery
tab the only two boxes ticked are Warn before switching
dial-up connection and Hang up when finished...

In short, I am sure the operating systems network
connections are fine, I am sure the basic Outlook config.
is fine but there is something in Outlook that stops it
dialling for a second time in one session.

Is this enough info. or do you need more please?

-----Original Message-----
You've left out far too much information for anyone even to hazard a guess.
State the connection requirements for each account and the connection type
you configured for each account.
State what you configured Outlook to do after it has finished polling for
your dial up account.
State the settings you specified at the OS level for your dial up
connection.
--
Russ Valentine
[MVP-Outlook]

I am running Outlook 2000 SR1 on windows XP. I have
recently installed ADSL and now have two LAN email
accounts and one dial-up email account.

If I start Outlook and click Send/Receive everything
works fine the first time - 2 accounts are checked via
LAN/ADSL and for one the dial-up box appears and connects
OK.

However, if I click Send/Receive a second time the dial-
up box doesn't appear and Outlook tries to connect to the
server I dial-up to via the LAN (which fails because the
IP address is blocked by the mail server).

If I close Outlook and re-start it it works for the first
time only again.

Can anyone tell me how to fix this please?

.

 

[Russ Valentine [MVP-Outlook]]

Need some more information.
Do you have any automatic polling intervals set?
Is your dial up account set to "Phone Line" as the connection type or to
"IE, 3rd Party dialer"?
After the initial poll of your dial up account, is that connection
terminated as it should be?
Is you dial up connection configured to "Prompt to dial" at the OS level?

A word of caution. Outlook was never designed or optimized for dial up
connections. It handles them differently and poorly in each version.
Microsoft has never documented how each version is supposed to work with
dial up connections.
--
Russ Valentine
[MVP-Outlook]

Russ,

Thanks for the response.

I'm not sure exactly what you need to help me but here
goes with what I know and what I can find:

I used to have one ISP and I dialled into them to get my
emails from one email account via my Windows XP default
dial-up connection. This worked fine with the connection
disconnecting itself automatically when mail download was
complete.

I have recently got myself an ADSL connection via a
different ISP. I have added two new email accounts via
this ISP.

The two new accounts are configured in Outlook to use LAN
with dial-up if LAN not available;
The original account from my dial-up ISP doesn't work
with this config because their mail server rejects
connections from IP addresses outside of the dial-up ISPs
address range so this account still uses dial-up. This
account is also still my default mail account.

I know that all of the basic account configs are right
because, as I said, I start Outlook and click
Send/Receive. I see the message Connecting to Server in
the bottom right and receive any emails that are in the
LAN connected accounts. Then the Connect box appears for
the dial-up connection and if I click Dial I get my
emails from the dial-up account.

The problem comes if I click Send/Receive again. After
downloading from the two LAN accounts, instead of the
Connect box appearing again, Outlook tries to connect to
the server via LAN and the server eventually rejects my
request saying it doesn't accept the IP address range etc.

If I close and then re-start Outlook it works one more
time.

If I look in Outlook's options under the Mail Delivery
tab the only two boxes ticked are Warn before switching
dial-up connection and Hang up when finished...

In short, I am sure the operating systems network
connections are fine, I am sure the basic Outlook config.
is fine but there is something in Outlook that stops it
dialling for a second time in one session.

Is this enough info. or do you need more please?

-----Original Message-----
You've left out far too much information for anyone even to hazard a guess.
State the connection requirements for each account and the connection type
you configured for each account.
State what you configured Outlook to do after it has finished polling for
your dial up account.
State the settings you specified at the OS level for your dial up
connection.
--
Russ Valentine
[MVP-Outlook]

I am running Outlook 2000 SR1 on windows XP. I have
recently installed ADSL and now have two LAN email
accounts and one dial-up email account.

If I start Outlook and click Send/Receive everything
works fine the first time - 2 accounts are checked via
LAN/ADSL and for one the dial-up box appears and connects
OK.

However, if I click Send/Receive a second time the dial-
up box doesn't appear and Outlook tries to connect to the
server I dial-up to via the LAN (which fails because the
IP address is blocked by the mail server).

If I close Outlook and re-start it it works for the first
time only again.

Can anyone tell me how to fix this please?

.

 

[Guest]

Russ,

No automatic polling interval set;
Dial up uses phone line (not the IE or 3rd party option);
Yes connection terminates as it should;
Yes it's set to prompt before dialing at the OS level.

I don't know if it is relevant but when I used to dial up
for internet and email it was a different Connect box
that appeared - smaller for internet than for Outlook.

Thanks for your ongoing help...

-----Original Message-----
Need some more information.
Do you have any automatic polling intervals set?
Is your dial up account set to "Phone Line" as the connection type or to
"IE, 3rd Party dialer"?
After the initial poll of your dial up account, is that connection
terminated as it should be?
Is you dial up connection configured to "Prompt to dial" at the OS level?

A word of caution. Outlook was never designed or optimized for dial up
connections. It handles them differently and poorly in each version.
Microsoft has never documented how each version is supposed to work with
dial up connections.
--
Russ Valentine
[MVP-Outlook]

Russ,

Thanks for the response.

I'm not sure exactly what you need to help me but here
goes with what I know and what I can find:

I used to have one ISP and I dialled into them to get my
emails from one email account via my Windows XP default
dial-up connection. This worked fine with the connection
disconnecting itself automatically when mail download was
complete.

I have recently got myself an ADSL connection via a
different ISP. I have added two new email accounts via
this ISP.

The two new accounts are configured in Outlook to use LAN
with dial-up if LAN not available;
The original account from my dial-up ISP doesn't work
with this config because their mail server rejects
connections from IP addresses outside of the dial-up ISPs
address range so this account still uses dial-up. This
account is also still my default mail account.

I know that all of the basic account configs are right
because, as I said, I start Outlook and click
Send/Receive. I see the message Connecting to Server in
the bottom right and receive any emails that are in the
LAN connected accounts. Then the Connect box appears for
the dial-up connection and if I click Dial I get my
emails from the dial-up account.

The problem comes if I click Send/Receive again. After
downloading from the two LAN accounts, instead of the
Connect box appearing again, Outlook tries to connect to
the server via LAN and the server eventually rejects my
request saying it doesn't accept the IP address range etc.

If I close and then re-start Outlook it works one more
time.

If I look in Outlook's options under the Mail Delivery
tab the only two boxes ticked are Warn before switching
dial-up connection and Hang up when finished...

In short, I am sure the operating systems network
connections are fine, I am sure the basic Outlook config.
is fine but there is something in Outlook that stops it
dialling for a second time in one session.

Is this enough info. or do you need more please?
even
to hazard a guess. in
message to
the

.

 

[Russ Valentine [MVP-Outlook]]

Well I can't explain why it no longer works, but it does not surprise me.
Your version is too old for me to go back and troubleshoot it. Outlook never
managed Phone Line connections well or consistently. I'd play with your
default account settings and try switching to the IE, third party dialer.
You can at least configure the latter from within the OS. You can't touch
how Outlook manages the Phone Line connection.
--
Russ Valentine
[MVP-Outlook]

Russ,

No automatic polling interval set;
Dial up uses phone line (not the IE or 3rd party option);
Yes connection terminates as it should;
Yes it's set to prompt before dialing at the OS level.

I don't know if it is relevant but when I used to dial up
for internet and email it was a different Connect box
that appeared - smaller for internet than for Outlook.

Thanks for your ongoing help...

-----Original Message-----
Need some more information.
Do you have any automatic polling intervals set?
Is your dial up account set to "Phone Line" as the connection type or to
"IE, 3rd Party dialer"?
After the initial poll of your dial up account, is that connection
terminated as it should be?
Is you dial up connection configured to "Prompt to dial" at the OS level?

A word of caution. Outlook was never designed or optimized for dial up
connections. It handles them differently and poorly in each version.
Microsoft has never documented how each version is supposed to work with
dial up connections.
--
Russ Valentine
[MVP-Outlook]

Russ,

Thanks for the response.

I'm not sure exactly what you need to help me but here
goes with what I know and what I can find:

I used to have one ISP and I dialled into them to get my
emails from one email account via my Windows XP default
dial-up connection. This worked fine with the connection
disconnecting itself automatically when mail download was
complete.

I have recently got myself an ADSL connection via a
different ISP. I have added two new email accounts via
this ISP.

The two new accounts are configured in Outlook to use LAN
with dial-up if LAN not available;
The original account from my dial-up ISP doesn't work
with this config because their mail server rejects
connections from IP addresses outside of the dial-up ISPs
address range so this account still uses dial-up. This
account is also still my default mail account.

I know that all of the basic account configs are right
because, as I said, I start Outlook and click
Send/Receive. I see the message Connecting to Server in
the bottom right and receive any emails that are in the
LAN connected accounts. Then the Connect box appears for
the dial-up connection and if I click Dial I get my
emails from the dial-up account.

The problem comes if I click Send/Receive again. After
downloading from the two LAN accounts, instead of the
Connect box appearing again, Outlook tries to connect to
the server via LAN and the server eventually rejects my
request saying it doesn't accept the IP address range etc.

If I close and then re-start Outlook it works one more
time.

If I look in Outlook's options under the Mail Delivery
tab the only two boxes ticked are Warn before switching
dial-up connection and Hang up when finished...

In short, I am sure the operating systems network
connections are fine, I am sure the basic Outlook config.
is fine but there is something in Outlook that stops it
dialling for a second time in one session.

Is this enough info. or do you need more please?

-----Original Message-----
You've left out far too much information for anyone even
to hazard a guess.
State the connection requirements for each account and
the connection type
you configured for each account.
State what you configured Outlook to do after it has
finished polling for
your dial up account.
State the settings you specified at the OS level for
your dial up
connection.
--
Russ Valentine
[MVP-Outlook]
message
I am running Outlook 2000 SR1 on windows XP. I have
recently installed ADSL and now have two LAN email
accounts and one dial-up email account.

If I start Outlook and click Send/Receive everything
works fine the first time - 2 accounts are checked via
LAN/ADSL and for one the dial-up box appears and
connects
OK.

However, if I click Send/Receive a second time the
dial-
up box doesn't appear and Outlook tries to connect to
the
server I dial-up to via the LAN (which fails because
the
IP address is blocked by the mail server).

If I close Outlook and re-start it it works for the
first
time only again.

Can anyone tell me how to fix this please?


.

.

 

[Mark K]

Russ,

Thanks for your time and for making suggestions. I've
tried a few things with no luck yet but I'll keep
fiddling - you never know. Thanks again...

-----Original Message-----
Well I can't explain why it no longer works, but it does not surprise me.
Your version is too old for me to go back and troubleshoot it. Outlook never
managed Phone Line connections well or consistently. I'd play with your
default account settings and try switching to the IE, third party dialer.
You can at least configure the latter from within the OS. You can't touch
how Outlook manages the Phone Line connection.
--
Russ Valentine
[MVP-Outlook]

Russ,

No automatic polling interval set;
Dial up uses phone line (not the IE or 3rd party option);
Yes connection terminates as it should;
Yes it's set to prompt before dialing at the OS level.

I don't know if it is relevant but when I used to dial up
for internet and email it was a different Connect box
that appeared - smaller for internet than for Outlook.

Thanks for your ongoing help...
that
connection dial"
at the OS level? in
message get
my download
was use
LAN connect
to range
etc. wrote
in checked
via connect
to

.