Outlook email attachment problems

[Rick McK]

Email recipients report that attached files show up as corrupt and cannot be
read. The attachments are Excel 2007 files, sent with Outlook from MS Office
2007 Pro. The same file I send can be opened and read then closed and opened
repeatedly here by me. I sent it to a different recipient, who reported the
same problem.



I don't know if this second issue is related, but here goes. When I receive
an attachment, and then click on it to be opened, it initiates the proper
program, e.g Word, Excel, etc., but then reports it can't find the file.
Then after I close the error message and re-click on the attachment, it opens
properly. However, when I close the attachment, the system says the file has
changed and asks if I want to save the changes.



My OS is XP Home with SP2. I have all the updates reported as needed by MS
live update



I have run several anti-virus softwares and anti-spywares, and I have run 2
different system registry "fixers." Who can point me to the next step in my
quest for answers and enlightenment?



Thanks,

Rick McK

 

[K. Orland]

Sounds as though your problem may be twofold. If your recipients are NOT
using Outlook 2007, they need to install the Microsoft Office 2007
Compatibility Pack. Office 2007 uses XML which previous versions do not. Once
installed, when the recipient opens an attachment created using Office 2007,
the attachment will be converted so they can read it.

As for your issue, try clearing the Outlook temp folders to see if that helps:

http://www.howto-outlook.com/faq/securetemp.htm

Good luck. Please post back and let me know how you made out.