Outlook email format changes from HTML to plain text after 1st vie

[Nancy D]

Over the last couple of weeks, I have had some strange things happen with
some emails. When I first view them, they are in HTML - fonts, colors,
graphics are visible. For example, I can see the graphics and information
for an Evite invitation. However, when I go back to view the email the next
time, it has converted to plain text so I see a bunch of hyperlinks, and
dull, black font. I have also noticed that if I respond to some HTML emails
(during he initial viewing), it converts to plain text when I hit the "reply"
button. When I initiate an email, all is fine and I can compose in HTML.
It's just the 2nd viewing of an email and the responding that are problematic
at times.

My system runs on XP and I am using Outlook 2003 to view my Hotmail emails
(HTTP). Thanks for whatever advice you can give.

 

[Roady [MVP]]

Sounds like this issue is being caused by an addin that you have installed.
Most likely your virus scanner. Disable its integration with Outlook and try
again.
See http://www.msoutlook.info/question/20

 

[Nancy D]

Thanks, I'll see if this works. I run AVG and did have the email scanner
activated. I changed the setting as you suggested so hopefully it'll do the
trick.