Outlook error "unable to expand the folder"

[Japhy]

Hello, here is my situation :
I have a client who was connecting to Exchange running on SBS 2003 with
Outlook 2003.
He installed Office 2002 Professonal over Office 2003 (including
overwriting Outlook 2003...he just wanted to get MS Access and only had
a 2002 cd).
He has been unable to connect to the exchange server since.

I suggested, and he did uninstall Office 2002, and reinstalled Office
2003, to no effect.

I have recreated his Outlook profile, and get an 'underlined', resolved
name for the Exchange server componenet of the profile.
When He tries to expand his Mailbox-John Smith folder in Outlook, he
gets the error :
"Unable to expand the folder. The set of folders could not be opened.
The server is not available. Contact your administrator if this
condition persists."

Any suggestions greatly appreciated!

 

[Maru]

Hi Japhy,

In this case i reckon you should ask the admin to get the Outlook
configuration to be exported for you from server & try to install it on
client.
just try it it will work may be the earlier one is corrupted thats all the
matter may be as per my exp. so far....


Yogesh Maru

 

[Japhy]

Hello, thanks for the reply. Sorry, I don't know what you mean when
you say
"get the Outlook configuration to be exported for you from server & try
to install it on
client." Can you explain?
thanks!
Japhy

 

[Milly Staples [MVP - Outlook]]

Create a new mail profile - the installation probably corrupted the users.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Japhy asked:

| Hello, thanks for the reply. Sorry, I don't know what you mean when
| you say
| "get the Outlook configuration to be exported for you from server &
| try to install it on
| client." Can you explain?
| thanks!
| Japhy
|
| Maru wrote:
|| Hi Japhy,
||
|| In this case i reckon you should ask the admin to get the Outlook
|| configuration to be exported for you from server & try to install it
|| on client.
|| just try it it will work may be the earlier one is corrupted thats
|| all the matter may be as per my exp. so far....
||
||
|| Yogesh Maru
||
||
|| "Japhy" wrote:
||
||| Hello, here is my situation :
||| I have a client who was connecting to Exchange running on SBS 2003
||| with Outlook 2003.
||| He installed Office 2002 Professonal over Office 2003 (including
||| overwriting Outlook 2003...he just wanted to get MS Access and only
||| had a 2002 cd).
||| He has been unable to connect to the exchange server since.
|||
||| I suggested, and he did uninstall Office 2002, and reinstalled
||| Office 2003, to no effect.
|||
||| I have recreated his Outlook profile, and get an 'underlined',
||| resolved name for the Exchange server componenet of the profile.
||| When He tries to expand his Mailbox-John Smith folder in Outlook, he
||| gets the error :
||| "Unable to expand the folder. The set of folders could not be
||| opened. The server is not available. Contact your administrator if
||| this condition persists."
|||
||| Any suggestions greatly appreciated!

 

[Japhy]

Thanks Milly. I have recreated their profile (several times) to no
avail.
I saw a "Clean up" utility on MS's sight. Might try that. I am
convinced that
the install of 2002 version (xp office) over 2003 has corrupted
something
(registry value or ?) that an uninstall doesn't fix.
thanks.