Outlook errors

[marrazl]

I have a user who has created, somehow, some interesting issues with her
outlook. She has several distribution lists in her local contacts. One of
these lists returns this error when trying to send a message:

An unexpecte error occured. The name or distribution list has been deleted
and is no longer a valid Address Book entry.

It won't send the email. If we delete this list from the email, the message
will send. Of note, we cannot see the contact list in the folder view, we
have to click on contacts in the lower navigation pane to see them. The
distribution list is there and appears to be valid. I checked to make sure
she wasn't running in cached mode as I know sometimes this makes the local
contact list "disappear" from the global address list options (we are on a
large exchange grouping) but even though she is not in cached mode, the
entire global list will not appear and we can't change the properties to show
her contacts first. My hunch is it has something to do with her Outlook not
seeing her contact list on the Exchange Server. I would really rather not
reload Outlook for this user as she has multiple archives that would make
this a huge pain.

Any ideas would be greatly appreciated?

 

[marrazl]

Sorry, I forgot to say that we are running Exchange 2003, Outlook 2003 on
Windows XP Professional. The other weird thing that has happened with all of
this is this users "View" option in the file menu has also disappeared.

Thanks again.

 

[Brian Tillman]

I have a user who has created, somehow, some interesting issues with
her outlook. She has several distribution lists in her local
contacts. One of these lists returns this error when trying to send
a message:

An unexpecte error occured. The name or distribution list has been
deleted and is no longer a valid Address Book entry.

It won't send the email. If we delete this list from the email, the
message will send.

What I suspect is that the DL reference in the autocompletion cache is being
used and that reference refers to a copy of the DL that was in a Contacts
folder that is no longer there. Try removing the DL reference from the
autocompletion cache and re-resolving the DL address.