Outlook Errors

[Derrick]

Hello everyone, this is a first time basis up here for me. I saw on
some other questions that I was having that people pretty had the same
problems and have used some of their suggestions and most of them
worked, so I thought I would join. At my work, we are trying to use
Outlook 97. We have several users on this computer and when I am
logged in as Administrator, everything works like it is supposed to.
When I log in as a user, say John Doe and try to open Outlook, it gives
me the following error : "Unable to open your default mail folders.
File access is denied. You do not have the permission required to
access the file C:\Windows\oulook.pst." It works when I add him as an
Administrator, but not a user. I have even tried to reinstall Outlook,
go into the registry under my account and give John Doe permissions
full control to the Office file. Does anyone have any suggestions or
tips that they could provide me? Any help would be greatly
appreciated. Thanks

 

[Milly Staples [MVP - Outlook]]

Yes, PLEASE upgrade that version of Outlook that has not been supported for
about 6 years.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head scratching, Derrick asked:

| Hello everyone, this is a first time basis up here for me. I saw on
| some other questions that I was having that people pretty had the same
| problems and have used some of their suggestions and most of them
| worked, so I thought I would join. At my work, we are trying to use
| Outlook 97. We have several users on this computer and when I am
| logged in as Administrator, everything works like it is supposed to.
| When I log in as a user, say John Doe and try to open Outlook, it
| gives me the following error : "Unable to open your default mail
| folders. File access is denied. You do not have the permission
| required to access the file C:\Windows\oulook.pst." It works when I
| add him as an Administrator, but not a user. I have even tried to
| reinstall Outlook, go into the registry under my account and give
| John Doe permissions full control to the Office file. Does anyone
| have any suggestions or tips that they could provide me? Any help
| would be greatly appreciated. Thanks

 

[Derrick]

We are getting ready to upgrade in the near future, but need this for
the time being, until we can get all the computers distributed out and
then trying to find a way to convert all of the files successfully over
to 2003. But, until then, we are going to hang on to 97. It shouldn't
take long, if i could ever get that Outlook to open correctly. Thanks
for your reply.

 

[Brian Tillman]

Hello everyone, this is a first time basis up here for me. I saw on
some other questions that I was having that people pretty had the same
problems and have used some of their suggestions and most of them
worked, so I thought I would join. At my work, we are trying to use
Outlook 97. We have several users on this computer and when I am
logged in as Administrator, everything works like it is supposed to.
When I log in as a user, say John Doe and try to open Outlook, it
gives me the following error : "Unable to open your default mail
folders. File access is denied. You do not have the permission
required to access the file C:\Windows\oulook.pst." It works when I
add him as an Administrator, but not a user. I have even tried to
reinstall Outlook, go into the registry under my account and give
John Doe permissions full control to the Office file. Does anyone
have any suggestions or tips that they could provide me? Any help
would be greatly appreciated.

What file system are you using, FAT32 or NTFS? It sounds like the user does
not have read/write permission to the PST. The first thing I'd do is move
it out of the Windows folder and put it in some other publicly-accessible
folder.

 

[Lisa Beach]

I've had that same problem w/ Outlook 2000 and usually I can resolve it just
by trying to open the correct pst file. If Outlook will open after it gives
you that message go to the file menu and select open .pst then select the
correct file. Usually the pst file is located in C:\Documents and
Settings\User Profile\Application Data\Microsoft\Outlook - where User
Profile is the folder for that user.

It may do that everytime a different user logs onto that computer, but
selecting the correct pst everytime you open will resolve it.

Hope that works.

Hello everyone, this is a first time basis up here for me. I saw on
some other questions that I was having that people pretty had the same
problems and have used some of their suggestions and most of them
worked, so I thought I would join. At my work, we are trying to use
Outlook 97. We have several users on this computer and when I am
logged in as Administrator, everything works like it is supposed to.
When I log in as a user, say John Doe and try to open Outlook, it
gives me the following error : "Unable to open your default mail
folders. File access is denied. You do not have the permission
required to access the file C:\Windows\oulook.pst." It works when I
add him as an Administrator, but not a user. I have even tried to
reinstall Outlook, go into the registry under my account and give
John Doe permissions full control to the Office file. Does anyone
have any suggestions or tips that they could provide me? Any help
would be greatly appreciated.

What file system are you using, FAT32 or NTFS? It sounds like the user does
not have read/write permission to the PST. The first thing I'd do is move
it out of the Windows folder and put it in some other publicly-accessible
folder.

 

[Derrick]

We are using the NTFS file system. I have tried your suggestion, but
it still didn't work. Thanks for the help.

 

[Derrick]

I tried copying everything over to the Application Data\Microsoft
folder, and it still didn't work. is there anything else that you
might recommend? Thanks for your help.

 

[Derrick]

Is there anything else that you might would recommend?

 

[Brian Tillman]

I tried copying everything over to the Application Data\Microsoft
folder, and it still didn't work.

That's not surprising. Outlook doesn't simply use whatever files it finds
in that folder, especially a PST. You have to open the PST with
File>Open>Personal Folders File.

 

[Derrick]

The only way that will work, is if I am logged in as administrator, as
soon as I log back in as the user, it does the same thing.

 

[Brian Tillman]

The only way that will work, is if I am logged in as administrator, as
soon as I log back in as the user, it does the same thing.

Does the Windows account you are using that doesn't work have proper
permissions to the folder where you've stored the PST? What type of account
are you using?

 

[Derrick]

I am using the power user account now, wanted to use the user account.

 

[Brian Tillman]

I am using the power user account now, wanted to use the user account.

So, answer the question aout permissions.

 

[Derrick]

Yes, they have the appropriate permissions to the account where the PST
file is stored.