Outlook / Exchange mis-reporting Spam/Junk Email

[Kelly Armitage]

I have a newly developing strange issue at work here. First of all we are
using Exchange Server 2003 and Outlook 2003.

We have several automated email processes, which email reports or network
alerts from applications we have running. These have alawys worked properly,
automatically emailing people the applicable report from our I-Series, or as
another example our network monitor has always properly notified us of
network outtages. However over the last week or so, these emails are now
being flagged as spam or junk email.

1. Nothing has changed on the I-series or Argent Network Monitoring
software and the alerts are still sent, however Outlook now categorizes them
as junk or spam.
2. I have added all of them to safe sender lists (which I beleive may even
be irrelevant as we are not using cached exchange mode). I have even made
message rules to say any email from a specific accoutn move to a specific
folder.... yet the spam seems to take precedent and they are still moved to
the spam folder.
3. We are not using IMF ... as our Exchange server used to be clustered and
that was not available. It is "disabled"

Any help or suggestions would be greatly appreciated. I am a bit stumped
although my guy says it has to be related to Exchange and not Outlook. It
seems to apply to a few different "service account" type internal email
addresses which have operated properly for years. Exchange seems to be the
only common denominator however I may be wrong about that.

PLEASE HELP

 

[Brian Tillman [MVP - Outlook]]

We have several automated email processes, which email reports or network
alerts from applications we have running. These have alawys worked
properly,
automatically emailing people the applicable report from our I-Series, or as
another example our network monitor has always properly notified us of
network outtages. However over the last week or so, these emails are now
being flagged as spam or junk email.

1. Nothing has changed on the I-series or Argent Network Monitoring
software and the alerts are still sent, however Outlook now categorizes them
as junk or spam.

State exactly what you mean by "flagged as spam or junk email" and
"categorizes them as junk or spam". Use words that describe the exact
behavior of Outlook.

2. I have added all of them to safe sender lists (which I beleive may even
be irrelevant as we are not using cached exchange mode). I have even made
message rules to say any email from a specific accoutn move to a specific
folder.... yet the spam seems to take precedent and they are still moved to
the spam folder.

Outlook doesn't have a "spam" folder. It has a "Junk E-mail" folder.

 

[Kelly Armitage]

Well Brian....

1. First of all, in the subject of this post it says "Spam/Junk Email"
2. Your response is so irrelevant, completely useless, and totally
innaccurate that I cannot beleive you would have even considered contributing
your 1 and a quarter cents, and wasting both of our time.
3. You are not correct at all as a default install of Office 2003 / Outlook
2003 creates BOTH Spam and Junk folders. I have taken a screen shot to save
you doing any further "thinking".
http://www.certifiedsolutions.ca/screenshot.bmp

- Proverb: A wise man speaks because he has something to say; a fool
because he has to say something.

Please do not respond any further as you obviously fall in to the latter
category!

 

[dlw]

First of all, chill. Second, you are wrong, Spam Email is not created by
Outlook nor Exchange, you must have another product in the mix. Find it and
you have probably found your problem.

 

[Brian Tillman [MVP - Outlook]]

3. You are not correct at all as a default install of Office 2003 / Outlook
2003 creates BOTH Spam and Junk folders.

Sorry, but no. You clearly have a third-party antispam product installed or
you're using an IMAP account and the server supplies the folder.

- Proverb: A wise man speaks because he has something to say; a fool
because he has to say something.

Then you'd better be silent until you know the truth.

And you still haven't given any accurate descriptions of you problem.

 

[Kelly Armitage]

First of all, as the initial post states, it is **BOTH** folders (spam and
junk) getting the normally approved email. So to respond with an irrelevant
statement and offer no help is simply some idiot feeling the need to talk,
and not trying to help in any way. (Like my 7 year old... nothing overly
important to say, yet never stops talking)

Secondly no I will not chill... I am sick to death of retards answering a
post and:

1. not offering ANY useful information
2. not providing any insight
3. not offering any leads
4. answering some question they feel the need to answer, yet was NEVER ASKED!

So explain to me, what the purpose of his reply was....? How did his reply
..... contribute to the solution in ANY WAY. It didn't and therefore should
not have been posted.... (once again just some idiot MVP feeling the need to
type)

SAMPLE POST ON THE MICROSOFT FORUMS:

Question: I can't get Word to open.
Typical MVP response: what color is your car?

 

[Kelly Armitage]

Dude you are seriously mental. As stated in the previous post... if you just
want to post to admire your own text, kindly go crawl under a rock and
die......

If you have any actual insight to the problem.... feel free to volunteer it
at any point (or just keep doing what MVP's always do when you have no
idea..... and make irrelevant, unrelated, useless comments that accomplish
nothing)

 

[F.H. Muffman]

I have a newly developing strange issue at work here. First of all we

are using Exchange Server 2003 and Outlook 2003.

We have several automated email processes, which email reports or
network alerts from applications we have running. These have alawys
worked properly, automatically emailing people the applicable report
from our I-Series, or as another example our network monitor has
always properly notified us of network outtages. However over the
last week or so, these emails are now being flagged as spam or junk
email.

1. Nothing has changed on the I-series or Argent Network Monitoring
software and the alerts are still sent, however Outlook now
categorizes them as junk or spam.
2. I have added all of them to safe sender lists (which I beleive may
even be irrelevant as we are not using cached exchange mode). I have even
made message rules to say any email from a specific accoutn move to a
specific folder.... yet the spam seems to take precedent and they are still
moved to the spam folder.
3. We are not using IMF ... as our Exchange server used to be
clustered and that was not available. It is "disabled"
Any help or suggestions would be greatly appreciated. I am a bit
stumped although my guy says it has to be related to Exchange and not
Outlook. It seems to apply to a few different "service account" type
internal email addresses which have operated properly for years.
Exchange seems to be the only common denominator however I may be
wrong about that.

Well, despite your rude attitude, I may as well give you some suggestions.

First, let's forget the "Spam Email" folder. As has been pointed out, that's
not Outlook and not Exchange, but likely from a plug-in. It isn't there
by default in a standard install. If you have messages going there, you'll
need to determine what application you have installed that puts them there.

Now, trying to deal with messages that go to Junk E-Mail folder with rules
isn't going to work. Junk E-mail is processed before rules if for no other
reason then to prevent a rule from auto-forwarding a junk email just because
it happens to match.

In order to troubleshoot, are you able to force one of these messages to
be sent, or are we at the whim of the system to generate the messages whenever
they get generated?

I would first get out of Outlook, completely. Make sure it's not running
in Task Manager and access your mailbox using OWA. Have one of the messages
get sent. Does it go to the Inbox or the Junk E-mail folder? If it goes
to the Inbox, start up Outlook in safe mode (start-run outlook /safe) and
try the test again.

Also while you're in OWA, take a look at the Junk E-Mail feature there.
Is it enabled? Is the address blocked there, or is it listed as safe there?

 

[Kelly Armitage]

My rude attitude would not extend in your direction. You have provided some
useful suggestions, and things I might check (OWA) good idea! Which in my
opinion is the only reason anyone should respond... so thank you. Regardless
of the outcome of your suggestions it is obvious that you at least put some
thought in to your response.....

If I use one specific email that gets "flagged" and placed in the junk
folder, I know it comes from the same address and is automatically generated
by the I-Series... so it is identical time after time and prior to 10 days or
two weeks ago went to everyones inbox, and is now going to the junk email
folder. To me this says it must be server side in order for it to have
affected virtually everyone (I would say EVERYONE, but not everyone gets that
report), however that might be an incorrect assumption on my part... maybe it
was a Windows update and I am barking up the wrong tree.

1. It makes sense that spam would be handled before message rules (now), so
thanks for the explanation.... I won't try to beat it with any further rules.
2. yes I can force these messages to be sent, and if I understand you
correctly I should do that and then compare the results from OWA and Outlook
..... to determine if it is Outlook related or something else.... great idea I
will do that.
3. one thing that maybe I did not mention is that the address the email
originates from is an internal address (same domain and network) ... and has
been added to the safe list (in Outlook) to no avail....

Once again thank you for some useful ideas and suggestions... I will test
and try it with OWA....

 

[Brian Tillman [MVP - Outlook]]

Dude you are seriously mental. As stated in the previous post... if you
just
want to post to admire your own text, kindly go crawl under a rock and
die......

If you have any actual insight to the problem.... feel free to volunteer it
at any point (or just keep doing what MVP's always do when you have no
idea..... and make irrelevant, unrelated, useless comments that accomplish
nothing)

You're the one who came here seeking help. Simply because you don't like what
you hear doesn't mean we're wrong. Bye. Plonk!