Outlook Express SMTP error

[Joseph Kool]

Help please.
I am rying to set up Outlook Express on a friend's computer. She can
connect to the Internet via her ISP - talktalk.net (we're in the UK) -
and open and view web pages in Explorer. She can receive emails from the
mail.talktalk.net server but when trying to send emails via the
smtp.talktalk.net server she keeps getting the following errror message:

"An unknown error has occurred. Subject'Re: Whatever...', Account
"Talktalk", Server 'smtp.talktalk.net', Protocol: SMTP, Server Response:
'451 Error while writing spool file,' Port: 25, Secure(SSL): No, Server
Error: 451, Error Number 0x800CCC6A"

Have gone through what seems to me the obvious likely causes; disabling
Firewall (Zone Alarm) and anti-virus software (AVG) and so on. I
eventually tried using Telnet to connect to the servers and was able to
connect to the POP server (port 110) but not the SMTP server (port 25)!

Any suggestions/help appreciated.

Please reply in group.

Phil

 

[Milly Staples [MVP - Outlook]]

Try posting this in an Outlook Express news group - this is not one of them.
Outlook is a part of Microsoft Office and is what this group supports.
Outlook Express is a part of Internet Explorer and has its own news groups.

You can also find some good Outlook Express information here:

http://insideoe.tomsterdam.com


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joseph Kool asked:

| Help please.
| I am rying to set up Outlook Express on a friend's computer. She can
| connect to the Internet via her ISP - talktalk.net (we're in the UK) -
| and open and view web pages in Explorer. She can receive emails from
| the mail.talktalk.net server but when trying to send emails via the
| smtp.talktalk.net server she keeps getting the following errror
| message:
|
| "An unknown error has occurred. Subject'Re: Whatever...', Account
| "Talktalk", Server 'smtp.talktalk.net', Protocol: SMTP, Server
| Response: '451 Error while writing spool file,' Port: 25,
| Secure(SSL): No, Server Error: 451, Error Number 0x800CCC6A"
|
| Have gone through what seems to me the obvious likely causes;
| disabling Firewall (Zone Alarm) and anti-virus software (AVG) and so
| on. I eventually tried using Telnet to connect to the servers and was
| able to connect to the POP server (port 110) but not the SMTP server
| (port 25)!
|
| Any suggestions/help appreciated.
|
| Please reply in group.
|
| Phil