Outlook Fails to Open

[al]

I am unable to get outlook to open (not sure of the version but it came with
windows xp). When I try to open it in safe mode, it acknowledges via message
that I am trying but fails to open. It will not even open in safe mode.

Thanks in advance.

 

[VanguardLH]

I am unable to get outlook to open (not sure of the version but it came with
windows xp). When I try to open it in safe mode, it acknowledges via message
that I am trying but fails to open. It will not even open in safe mode.

Thanks in advance.

Outlook does not come with Windows. It is not part of Windows. It
might have come with a bundle of software that you got when you bought
your *computer* (which means it might be a trial version so the vendor
can fluff their image and their price).

Start Windows in its safe mode. See if Outlook then opens in its safe
mode ("outlook.exe /safe"). If not, open one of the other MS Office
applications and use the Help -> Detect and Repair entry to repair the
installation of Office. You will need the installation CD because the
repair may need to retrieve files from there.

If what you got was a trial version, maybe the trial period has expired.
Uninstall it and use other software. You could buy it but I don't know
if full retail versions properly migrate from an existing trial install
(as I recall, Microsoft says you have to uninstall a trial version
before installing the non-trial version).

If it came with Windows as a bundled software package, you'll need to
contact the vendor that sold you the computer or the computer maker that
delivered the bundle. It would be OEM versions of software and the OEM
has to provide the support. Microsoft doesn't support OEM versions.

 

[Milly Staples [MVP - Outlook]]

1. No version of Outlook is included with Windows, only Outlook
Express/Windows Mail.
2. Do you have any other Office programs installed like Word, Excel or
PowerPoint?
3. If yes to number 2, open any of the programs and use Help->About for
the version number.
4. You can also use Control Panel->Add/Remove programs to see what version
of Microsoft Office you have instatlled.

Have you run Office Diagnostics? When you try to open it and it fails, how
many instances of outlook.exe do you show in Task Manager?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, al asked:

| I am unable to get outlook to open (not sure of the version but it
| came with windows xp). When I try to open it in safe mode, it
| acknowledges via message that I am trying but fails to open. It will
| not even open in safe mode.
|
| Thanks in advance.