Outlook fails to Open

[Patrick]

When first starting the PC, Outlook wil not open, then the "send report to
MS" page opens. After that Outlook is frozen - messages are there but I
cannot open them. If I restart the PC, then usually I can open Outlook. I
might have to do it several times.
MS says "they are aware of problem, but have no fixes".
The error is App version 12.0.6316.5000 and the fault module is olmapi32.dll.
I have run office diagnostics and there is a "solution", and clicking on
this takes me to MS - but again, "they are aware of problem, but have no
fixes".
My wife has a separate user account on this PC and uses Windows Mail without
any problems.

Please help.

 

[Pat Willener]

Does this also happen is Safe Mode (Start -> Run -> outlook /safe)?
Chech with the Task Manager's Processes tab that Outlook is not already
running before you start it.

 

[Patrick]

Task Manager does not show Outlook to be running.
I am unable to run>outlook/safe - "windows cannot find".
When I try to open Outlook and it just sits there, if I go to Task Manager
("Outlook not responding") and close it, then, when I reopen it it says
Outlook did not close properly, does a quick scan, and the opens Outlook
correctly.
I read on the web that editing the registry by doing a search for olmapi32
and then deleting olmapi32.dll (after first backing up) may solve the problem.
What do you think?

 

[Brian Tillman [MVP - Outlook]]

I am unable to run>outlook/safe - "windows cannot find".

That's because you neglected to include the space in front of "/safe". It's

outlook.exe /safe

not

outlook.exe/safe

 

[Patrick]

Thak you - that worked.

Also, Outlook will open that way. What does this suggest to you as to why
Outlook does not want to open in the normal manner?

 

[Brian Tillman [MVP - Outlook]]

Also, Outlook will open that way. What does this suggest to you as to why
Outlook does not want to open in the normal manner?

It means you have a malfunctioning add-in.

 

[Patrick]

Thanks again. I disabled 3 of the add-ins (I suspect the Norton Junk email
filter may be the culprit) and it seems OK now. There are several MS add-ins
that I will never use, but it will not allow me to disable them -but if it
ain't broke, don't fix it.