Outlook fails to shut down

[David O'Brien]

I'm running Office 2000 Pro SP3 with XP SP1a. When I try to end Outlook a
message 'Please wait while Microsoft Outlook exits' remains on the screen
and doesn't go. When I look at Tasks, Outlook is still running and it is
still in processes.I can start another instance of Outlook but like the
first instance it will not shut down.

 

[DL]

If you google for this problem you will get numerous hits;
Often caused by apps the interface with OL2K eg fax, OL addins, comms etc,
but I'm afraid can be caused by ? - hard to pin down -

 

[Milly Staples [MVP - Outlook]]

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Cover Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, David O'Brien
asked:

| I'm running Office 2000 Pro SP3 with XP SP1a. When I try to end
| Outlook a message 'Please wait while Microsoft Outlook exits' remains
| on the screen and doesn't go. When I look at Tasks, Outlook is still
| running and it is still in processes.I can start another instance of
| Outlook but like the first instance it will not shut down.

 

[Arnold Gao [MSFT]]

Hi David,

My cent about this issue:

It seems to be a known issue for Outlook 2000. Thus, I would suggest you
applied the hotfix in the KB article:834005 Outlook 2000 Post-Service Pack
3 Hotfix Package: January 13, 2004
http://support.microsoft.com/?id=834005

Hope it helps.

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

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[David O'Brien]

The Hotfix 834005 did the trick. Thanks everyone

 

[Arnold Gao [MSFT]]

Hi David,

You are welcome.

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.