Outlook file previewer not working

[NJ]

Hi,
I had office 2007 standard. all components work well. I found my outlook
2007 cann't preview office document from email attachment. it said the
previewer has been disabled. I went into Trust Center, previewer is not
turned off. but when I check File Previewing Options, I found all lists are
grey out.
How do I install these previewer? Or there is a way to active them?

Thanks in advance

 

[Diane Poremsky [MVP]]

do you have the full office 2007 suite installed or just outlook?

 

[NJ]

Hi,
I had Office 2007 Standard installed by our Domain Group Policy.
the package for installation was "all components forced mode".

If I logon as administrator, then I can preview the attachment. But, if I
log on as standard user the "file previewing options" in outlook are greyed
out and no one are ticked.

However, if use Setup.exe to do the installation, there are no options for
me to select whether to install previewer.

I suppose these "previewers" are default embedded in outlook.

Any suggestions?

Really appreciate your reply!!!

 

[tmorrow24]

I have something similarly strange... got a new laptop, but had been using
office 2007 successfully on prev. laptop - esp liked the Outlook previewers.
But now on my new machine, when i try to preview a .doc file (previous
generation Word) it converts the document to plain text instead of viewing it
with formatting. this is not helpful and not consistent with how it works on
my other machine. if anybody can help me find where to change the previewer
associated with a .doc file in outlook 2007, i would be grateful.

 

[Brian Tillman]

I have something similarly strange... got a new laptop, but had been
using office 2007 successfully on prev. laptop - esp liked the
Outlook previewers. But now on my new machine, when i try to preview
a .doc file (previous generation Word) it converts the document to
plain text instead of viewing it with formatting. this is not
helpful and not consistent with how it works on my other machine. if
anybody can help me find where to change the previewer associated
with a .doc file in outlook 2007, i would be grateful.

Do you have the entire Office suite installed on the new laptop, or just
Outlook?

 

[tmorrow24]

Yep, whole office suite. it previews docx but not doc.

 

[Brian Tillman]

Yep, whole office suite. it previews docx but not doc.

I think, then, that you'll have to wait for Microsoft to supply the viewer.
I'll send myself a .doc file and see what happens for me.

 

[tmorrow24]

Thanks, Brian. I'd be interested to know what happens in your own Outlook.
As i mentioned, on my other machine, it works just fine when previewing an
older .doc file. i noticed that Outlook is using the text previewer instead
of the Word previewer, but i can't figure out how to chang this in any
settings. I made sure the default program for both .doc and .txt files are
set to Word 2007 in the Windows defualt programs settings, but that didn't do
it. must be an outlook setting that can't be changed obviously --- maybe a
registry thing. I've gotten so used to using this feature that i'm almost
ready to try wiping everything and reinstalling clean (Vista, drivers, Office
2007 and all updates) - but that's rather drastic, probably.

 

[Brian Tillman]

Thanks, Brian. I'd be interested to know what happens in your own
Outlook.

What happened is that I had no problem previewing a .doc file on my Office
2007 system. I don't know if it makes a difference because I didn't check,
but I have my Word configured to use the old format (not .docx) by default.

I had two tabs just above the Reading Pane. The left one said "Message" and
the right one contained the attachment name. I selected the attachment tab
annd the screen changed to containa "Preview" button and an "Always ask"
check box. I clicked Preview and the Reading Pane changed to contain the
body of the document. It worked similarly if I opened the message.

 

[tmorrow24]

Brian - i thought you might have figured it out for me, as i remember on my
last machine that i too changed my default setting to .doc instead of .docx.
But, it still didn't change the way Outlook previews my .doc attachments.
thanks for the suggestion, and if you come up wiht any other ideas, i'm happy
to give them a shot. appreicate your time.