Outlook folders show unread message # but no messages

[Eddie Llamas]

I have an e-mail box that has subfolders that have the
unread numbers next to them but when you go into the
folders themselves, there are no messages int there,
unread or read.

Any help would be appreciated

Thanks

 

[Aaron]

This is a bug I believe. Started happening to all our
test machines after we applied the Tech Refresh update.

Aaron

 

[Cherry Qian]

Hi Eddie,

Thank you for the posting. As you indicated you have an e-mail box that
has subfolders that have the unread numbers next to them but when you go
into the folders themselves, there are no messages int there, unread or
read.

Based on your desription, it is possible that there is some corruption in
the .pst or in the profile. Regarding this issue, you can try the
following two commands to see if this can clear the issue.

outlook /cleanpst

This is to launche Outlook with a clean pst.

outlook/cleanprofile

This is to remove and recreates default registry keys.

Hope the above information and suggestion helps and answers your question.
If anything is unclear, please let me know.


Sincerely,

Cherry Qian
MCSE2000, MCSA2000, MCDBA2000
Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

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[Eddie Llamas]

Thank you for your response. I will try this out and let
you know what the outcome is.

Thanks

 

[Cherry Qian]

Hi Eddie,

Thank you for the posting. Please take your time to try my suggestion. If
anything is unclear or anything further we can help you with, please let me
know.

In addition, if it is Outlook 2002 or 2000 CW mode, you can create a new
profile to test.

Q287072 OL2002: How to Create a New E-mail Profile for Outlook

http://support.microsoft.com/support/kb/articles/q287/0/72.asp

Hope this helps and answers your question.

Sincerely,

Cherry Qian
MCSE2000, MCSA2000, MCDBA2000
Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please Reply to Group via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided AS IS with no warranties, and confers no rights.