Outlook Freeze-up which Requires Account Reset

[Katayon]

Out the firm we are experiencing an on going problem with
microsoft outlook freezing up.

Basically, what occurs is that outlook will randomly reez-
up on users upon launching. The solution is to right
click on the desktop outlook icon and reset the user
account.
Its an odd solution, however I am looking for a permanente
solution to stop this from occuring.

Any ideas on why this happens and how to solve it once and
for all?

 

[Roady]

what version of Outlook are you using and are they using Word as
e-maileditor? If they are do they still use Word as e-maileditor once you've
recreated their mailprofile?

 

[Roady]

just a quick reply (I should be packing now!)

how do you configure the mailprofile? are you using a *.prf file to automate
this?

have you run a traceroute to the Exchange server? Any slow pings around
(this could be indicating bad cables or switches/routers)? You could even
use pathping to determine even better whether or not it's in the network's
router configuration/hardware. Have you ever used pathping before? I've
found you some documentation;
http://www.microsoft.com/technet/tr...et/prodtechnol/winxppro/proddocs/pathping.asp

Alright gotta go now. Till after my holiday! ;-)