Outlook freezes up

[best]

Hi

Outlook 2000

When a user tries to move any email from Inbox to the Archive folder (pst),
it freezes up, i.e. I can see as if the email is transferring but this would
not do it. the small windows remains as is. When you press cancel, it
freezes up and will have to kill it from Task mamager. Tried to run scanpst,
it took long without result and when I tried to cancel it, it freezes up.
The Archive folders are large and thought by deleting some of the email may
fix this. Now I can't even delete some of the emails.

Any ideas please ?

Thanks

Best

 

[DL]

What size are your data files, when viewed in Explorer?

 

[best]

1.2 GB.

What size are your data files, when viewed in Explorer?

 

[DL]

The size referes to the outlook.pst or Archive.pst?
Ensure Outlook is closed, run scanpst.exe again on the 1.2gb pst, leave it
running, it may take some time, if it finally fixes an err, run it again.

If the above 1.2gb is the default archive folder, then within outlook modify
your archive settings, and set them to a new archive name. The new archive
pst will be created when you next run 'archive'

 

[Steven Du [MSFT]]

Dear Best,

From your description, I understand that Outlook 2000 freezes when moving
files from Inbox to the Archive folder and the emails in the Archive folder
failed to be removed. In addition, the size of the Archive PST file is 1.2
GB. If there has been any misunderstanding, please let me know.

I would like to explain that the Outlook performance issues are more likely
to occur when the size of the .pst file or the size of the .ost file
approaches 2 GB. The current issue may be due to the large data file and it
is better to reduce the size of the data file.

In the meantime, to troubleshoot the issue, I recommend we follow the steps
below:

Start Outlook in Safe Mode
*******************************
1. Click Start, and click Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks).
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.
4. Please check whether Outlook freezes or not.

I also would like to share the following website with you and please
perform the steps on it:

OL2000: (CW) Folder Archiving Stops Working
http://support.microsoft.com/kb/197750

If the issue is not resolved, I would appreciate it if you could provide
the following information:

1. Does the Outlook still freeze after finishing the scan of the PST file?

2. Does Outlook freeze when sending or composing emails?

3. Does the same issue occur on other computers in your office?

4. Do you enable the option "Allow upgrade to large tables" in Outlook?

For more information about this option, please refer to the following
article:

"Allow upgrades to large tables" extends the limit of PST
http://support.microsoft.com/kb/197430

Best regards,

Steven Du
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
====================================================
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that others may learn and benefit from your issue.
====================================================
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--------------------

From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <[email protected]>
Subject: Outlook freezes up
Date: Tue, 29 Jul 2008 11:11:01 -0700


Hi

Outlook 2000

When a user tries to move any email from Inbox to the Archive folder
(pst),
it freezes up, i.e. I can see as if the email is transferring but this
would
not do it. the small windows remains as is. When you press cancel, it
freezes up and will have to kill it from Task mamager. Tried to run
scanpst,
it took long without result and when I tried to cancel it, it freezes up.
The Archive folders are large and thought by deleting some of the email
may
fix this. Now I can't even delete some of the emails.

Any ideas please ?

Thanks

Best

 

[Steven Du [MSFT]]

Hello Best,

How are you?

We have not heard from you regarding this issue. Please post back here at
your convenience so that we can assist further.

Sincerely,

Steven Du
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

From: (e-mail address removed) (Steven Du [MSFT])
Organization: Microsoft
Date: Wed, 30 Jul 2008 07:34:33 GMT
Subject: RE: Outlook freezes up



Dear Best,

From your description, I understand that Outlook 2000 freezes when moving
files from Inbox to the Archive folder and the emails in the Archive
folder
failed to be removed. In addition, the size of the Archive PST file is 1.2
GB. If there has been any misunderstanding, please let me know.

I would like to explain that the Outlook performance issues are more
likely
to occur when the size of the .pst file or the size of the .ost file
approaches 2 GB. The current issue may be due to the large data file and
it
is better to reduce the size of the data file.

In the meantime, to troubleshoot the issue, I recommend we follow the
steps
below:

Start Outlook in Safe Mode
*******************************
1. Click Start, and click Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks).
Notes: There is a space character between Outlook and the forward slash
(/).
3. Click OK.
4. Please check whether Outlook freezes or not.

I also would like to share the following website with you and please
perform the steps on it:

OL2000: (CW) Folder Archiving Stops Working
http://support.microsoft.com/kb/197750

If the issue is not resolved, I would appreciate it if you could provide
the following information:

1. Does the Outlook still freeze after finishing the scan of the PST file?

2. Does Outlook freeze when sending or composing emails?

3. Does the same issue occur on other computers in your office?

4. Do you enable the option "Allow upgrade to large tables" in Outlook?

For more information about this option, please refer to the following
article:

"Allow upgrades to large tables" extends the limit of PST
http://support.microsoft.com/kb/197430

Best regards,

Steven Du
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <[email protected]>
Subject: Outlook freezes up
Date: Tue, 29 Jul 2008 11:11:01 -0700


Hi

Outlook 2000

When a user tries to move any email from Inbox to the Archive folder
(pst),
it freezes up, i.e. I can see as if the email is transferring but this
would
not do it. the small windows remains as is. When you press cancel, it
freezes up and will have to kill it from Task mamager. Tried to run
scanpst,
it took long without result and when I tried to cancel it, it freezes up.

The Archive folders are large and thought by deleting some of the email
may
fix this. Now I can't even delete some of the emails.

Any ideas please ?

Thanks

Best

 

[Steven Du [MSFT]]

Hello Best,

How are you?

I haven't received any responses from you lately, and I am wondering if I
can provide further assistance or not. Please let me know if there is
anything that I can do for you. I look forward to hearing from you soon.

Sincerely,

Steven Du
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

From: (e-mail address removed) (Steven Du [MSFT])
Organization: Microsoft
Date: Tue, 05 Aug 2008 12:51:11 GMT
Subject: RE: Outlook freezes up




Hello Best,

How are you?

We have not heard from you regarding this issue. Please post back here at
your convenience so that we can assist further.

Sincerely,

Steven Du
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.


--------------------

From: (e-mail address removed) (Steven Du [MSFT])
Organization: Microsoft
Date: Wed, 30 Jul 2008 07:34:33 GMT
Subject: RE: Outlook freezes up



Dear Best,

From your description, I understand that Outlook 2000 freezes when moving
files from Inbox to the Archive folder and the emails in the Archive
folder
failed to be removed. In addition, the size of the Archive PST file is
1.2
GB. If there has been any misunderstanding, please let me know.

I would like to explain that the Outlook performance issues are more
likely
to occur when the size of the .pst file or the size of the .ost file
approaches 2 GB. The current issue may be due to the large data file and
it
is better to reduce the size of the data file.

In the meantime, to troubleshoot the issue, I recommend we follow the
steps
below:

Start Outlook in Safe Mode
*******************************
1. Click Start, and click Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks).
Notes: There is a space character between Outlook and the forward slash
(/).
3. Click OK.
4. Please check whether Outlook freezes or not.

I also would like to share the following website with you and please
perform the steps on it:

OL2000: (CW) Folder Archiving Stops Working
http://support.microsoft.com/kb/197750

If the issue is not resolved, I would appreciate it if you could provide
the following information:

1. Does the Outlook still freeze after finishing the scan of the PST file?

2. Does Outlook freeze when sending or composing emails?

3. Does the same issue occur on other computers in your office?

4. Do you enable the option "Allow upgrade to large tables" in Outlook?

For more information about this option, please refer to the following
article:

"Allow upgrades to large tables" extends the limit of PST
http://support.microsoft.com/kb/197430

Best regards,

Steven Du
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.


--------------------

From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <[email protected]>
Subject: Outlook freezes up
Date: Tue, 29 Jul 2008 11:11:01 -0700


Hi

Outlook 2000

When a user tries to move any email from Inbox to the Archive folder
(pst),
it freezes up, i.e. I can see as if the email is transferring but this
would
not do it. the small windows remains as is. When you press cancel, it
freezes up and will have to kill it from Task mamager. Tried to run
scanpst,
it took long without result and when I tried to cancel it, it freezes
up.

The Archive folders are large and thought by deleting some of the email
may
fix this. Now I can't even delete some of the emails.

Any ideas please ?

Thanks

Best