Outlook freezes

[Eric Ott]

I’ve gotten outlook on a computer and the program freezes when it loads up,
no send/receive, forward, reply, or new buttons. The mailboxes seem to be
alright but the program just locks up tight when you try to view e-mail or
send/receive.

I’ve deleted it and loaded it again, and it still does not work. Any
suggestions, help???


Thanks

 

[DL]

Version of OL?
Tried Detect/Repair (An uninstall/reinstall rarely helps)
Tried scanpste.exe, the inbox repair tool, with OL closed

Tried using 'Safe' switch?
"C:\Program Files\Microsoft Office\Office11\Outlook.exe " /safe

 

[Eric Ott]

2003
did, MS Diagnostic, sacnpst.exe, scanost.exe, started in safe mode, changed
the name of frmcach.dat, extend.dat (could not find outcmd.dat) restarted,
sucked my thumb and threw a teadybear at it... it still starts ok.... then it
hangs not allowing anything excepttaskmanager process kill.

 

[Eric Ott]

Forgot to say OS is XP

2003
did, MS Diagnostic, sacnpst.exe, scanost.exe, started in safe mode, changed
the name of frmcach.dat, extend.dat (could not find outcmd.dat) restarted,
sucked my thumb and threw a teadybear at it... it still starts ok.... then it
hangs not allowing anything excepttaskmanager process kill.

 

[Ben M. Schorr - MVP (OneNote)]

Is the default message store a PST file or an Exchange mailbox?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com

 

[Eric Ott]

good question, how do i find this out?

Is the default message store a PST file or an Exchange mailbox?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com

 

[DL]

If you are a home user, probably a *.pst - thats the outlook data file,
Properties of Personal Folders.
Exchange would be *.ost

 

[Eric Ott]

I've run scanost and scanpst, they found sonthing to fix but the problem
still persist. do I need to delete these things... I'm at a loss...

THanks

 

[DL]

Start Outlook using the safe switch, as posted earlier, and test

 

[Eric Ott]

Did that again... still locks up

Start Outlook using the safe switch, as posted earlier, and test

 

[DL]

In Control Panel, Adminastrative Tools, check Event Viewer for any likely
errors (timed when the freeze occurs)

 

[Eric Ott]

Wow, my last post dissappeared...
I checked the log, there was a fault bucket which was not helpfull in why
the program stopped responding, there eas a general fault that again told me
nothing usefull. I have loaded other people onto the machine and they seem to
be able to connect just fine... i hav not tried to put my troubbled user onto
their side.... i will try that next.

any help would be appreciated.

 

[DL]

Last resort;
Configure a new Profile, not copy old, - via Mail applet in the control
Panel - with a new data file
Add the accounts & test.

 

[Eric Ott]

Tried it friday and it still locks up... am going to try it again today with
an different account on that persons log in.