Outlook From Address in Quotes - sometimes...

J

JC

Outlook 2003, Exchange 2003 SBS.
Received email from external address occasionally shows up with single quote
around the name. Other times it shows up without any quotes. This makes it
difficult to sort my received emails by name because the ' character is only
on some of the from names.
Why does this happen?
How can I make the received email consistantly use the same name?
 

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