Outlook fronzen in inbox

[Octavio Salmerón]

Coinciding with the last time the program archived the folders, when I open
the outlook, it loads normally and download the messages, It applies the
scheduled rules and send messages but when I try to move from the view
outlook:today to inbox, it frozen.. The header of the first message is
displayed but not the other messages of the list and also it does not display
the view of message, leaving this window in blank, frozen. It doesn’t show
anything even if I leave it for hours. I have turn off the antivirus (Panda)
and the addware. I have uninstalled outlook and reinstalled without success.
The calendar and contacts appear to function normally.
I do not kwon what to do else. Moreover it has downloaded several messages
that I can’t retrieve any more from the server and that I can’t access trough
Outlook also. I'm desperate and I do not know what else to do.


Thanks,

 

[DL]

Try running scanpst.exe, the repair tool, on your data file, with outlook
closed, on this mystery Outlook version

 

[Brian Tillman [MVP - Outlook]]

Coinciding with the last time the program archived the folders, when I open
the outlook, it loads normally and download the messages, It applies the
scheduled rules and send messages but when I try to move from the view
outlook:today to inbox, it frozen.. The header of the first message is
displayed but not the other messages of the list and also it does not
display
the view of message, leaving this window in blank, frozen.

With Outlook closed, try deleting the file outcmd.dat, located in the (usually
hidden) folder
%AppData%\Microsoft\Outlook. Try Outlook again.

 

[Octavio Salmerón]

I’m sorry, I forgot to tell that I using Outlook 2007 over XP Pro. I repair
all my PST files (After the last action of archiving tool I have 3 PST files
(outlook, archive, archive1) and I delete de outcmd.dat file without any
success the problem is not fixed.
I start outlook in safe mode and even so it frozen when I select a message.
It did not crash it frozen resting inactive and not responding to any command
even those in the right mouse’s button menu in system tray.
I also run the diagnostics tool include with office 2007 suite and it does
not find anything wrong.

Finally, I copy my PST files to the data directory of an old computer with
the same outlook version (2007) installed and I start outlook in this
computer without any problem. It’s a temporally solution but I have to fix it
in my actual computer.

Gracias,

 

[Brian Tillman [MVP - Outlook]]

I’m sorry, I forgot to tell that I using Outlook 2007 over XP Pro. I repair
all my PST files (After the last action of archiving tool I have 3 PST files
(outlook, archive, archive1) and I delete de outcmd.dat file without any
success the problem is not fixed.

I'm stumped. Sorry. Perhaps someone will have an idea.

 

[Octavio Salmerón]

Thanks, I will go on. I not sure what to do next but I will to continue to
find out.

 

[Octavio Salmerón]

I have continued working on it. When I erase all the pst files and a leave an
ost data file it seems to work normally. However, when I copy a new pst file,
outlook displays the message “connecting data†in the status bar and stays
there for more than a day. Fed up, I force it to end with the task manager. I
don't know if I have to let it continue till it ends working on this task,
and how long that will take (my outlook file has near 350 MB and the archive
file is 1.2 GB)

Thanks,
Octavio