Outlook Group incoming email assignment via rotation

[jpeden]

I need to define a group such that:

- Emails coming into the group email address (I don't know if thi
should be a distribution list or something else) can be forwarded to
single member of the group.
- Assignment of the email to a group member will be via round-robi
rotation through the group.
- Round-robin mechanism must be able to recognize when a group membe
is marked as out of office and assign the incoming email to the nex
group member.

I have no idea if this is possible, though I'm assuming that it woul
need to be servers-side (Exchange) rather than client-side. Which ma
mean I need to move it to a different forum. Please advise.

Anyone have any ideas? I'm hoping that this need has come up before an
a solution already exists. It's a pretty common requirement for a sale
group where you need to be able to provide sales leads with one commo
email address for point of contact, and then assign the incoming email
from those leads to sales reps on a fair and equial basis.

Thanks in advance

 

[Judy Gleeson \(MVP Outlook\)]

I suggest using a human to do it. Give them access to the Mailbox and have
them forward emails according to your corporate process. They can Categorise
each email so it's obvious who was allocated each. They can check calendars
to see who is in the office.

Regards

Judy Gleeson
MVP Outlook

in Canberra, Australia

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