Outlook Hang

[Jason]

Hello,
I have two issues, that are probably caused by the same
issue. I haven't been able to resolve it, and from the
looks of it, neither has anyone else.

Setup: Office XP Sp3 + TS2000(all the latest patches)
(Dual P4 2.4Ghz, 2 gig Ram, Raid 1. Roughly 15-20 users

Problem 1: Outlook will hang for no apparent reason,
causing the user session to come to a standstill. If I
end the outlook.exe process for that user, the session
speeds right back up. The only way to correct this, is
to have the user log off and then back on.

Problem 2: User will be composing e-mail and then click
send. Upon the click, Outlook and the e-mail in question
freeze completely. If the user waits it will eventually
send, but this can take anywhere from 1 minute to 15
minutes. Typically I have to reset the users session so
they can work.

The only error I see is a DCOM error, but it appears it
relates to a wtptis.exe which is an acrobat exe. I have
4 servers of varying specs hardware wise, but the
software setup is identical. These problems are very
sporatic, with no rhyme or reason. Any help would be
greatly appreciated.

Thanks,
Jason
jason_franklin(removethis)@hotmail.com

 

[Craig]

No idea if this is related to your specific problem, but
sometimes when outlooks hangs I delete the Microsoft
Exchange service on the client and recreate it.

Just in-case this helps.

Craig