Outlook Hanging up and not loading

[Davet102]

Outlook has started to 'Hang' up and not load when I start it.

The OL splash screen comes up. The main screen follows with the short cut
bar on the left. Then nothing. It will not finish loading.

I have tried to load it in the Safe mode and it does the same thing.

The weird thing about this is that OL is loading on my wifes account on this
same computer. But not mine.

I don't even have a clue where to start.

Bob

 

[Milly Staples [MVP - Outlook]]

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000 or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will need to rebuild any custom toolbars or customizations as the file outcmd.dat controls how the toolbars display. When it becomes corrupted, it will cause Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Davet102 asked:

| Outlook has started to 'Hang' up and not load when I start it.
|
| The OL splash screen comes up. The main screen follows with the short
| cut bar on the left. Then nothing. It will not finish loading.
|
| I have tried to load it in the Safe mode and it does the same thing.
|
| The weird thing about this is that OL is loading on my wifes account
| on this same computer. But not mine.
|
| I don't even have a clue where to start.
|
| Bob

 

[Davet102]

Renamed outcmd.dat to outcmd.old.

Restarted OL.

Still hanging up in the same spot.

I did notice that in the upper left corner after the OL logo there is a '-'
then Microsoft Outlook.

Shouldn't there be a Account name in between the logo and the '-'???

Bob