Outlook Hangs When Previewing Message with Attachment

[Jason H.]

I've noticed something rather peculiar over the past few months. Outlook has begun hanging (just for about 2-3 seconds) when I click on a message containing an attachment. The preview pane will display the contents of the old message I was just reading for 2-3 seconds and then display the contents of the message I just clicked on. This is only on messages with attachments.

At first I thought it was the hard drive. All tests showed that the drive was good. Then, I thought it was the install. So, I formatted the PC and reloaded Vista & Office '07. (It needed to be done anyways.) However, the problem returned. Just for kicks, I unplugged the secondary SATA drive and the problem went away. It came back when I plugged the drive back in. I left it unplugged for about a week and then plugged in a USB external drive to grab some data and I noticed that the problem returned.

I'm unable to put 2 & 2 together on this one so, I ask you, what appears to be the problem?

Thanks all!

- Jason H.

 

[Jason H.]

Think there's somewhere else I should be posting this? Would a different newsgroup be a better option? I just wasn't sure if, perhaps, any other OL users have encountered this issue or if there was some kind of advanced Outlook setting I should be tweaking.

Thanks!
- Jason H.
I've noticed something rather peculiar over the past few months. Outlook has begun hanging (just for about 2-3 seconds) when I click on a message containing an attachment. The preview pane will display the contents of the old message I was just reading for 2-3 seconds and then display the contents of the message I just clicked on. This is only on messages with attachments.

At first I thought it was the hard drive. All tests showed that the drive was good. Then, I thought it was the install. So, I formatted the PC and reloaded Vista & Office '07. (It needed to be done anyways.) However, the problem returned. Just for kicks, I unplugged the secondary SATA drive and the problem went away. It came back when I plugged the drive back in. I left it unplugged for about a week and then plugged in a USB external drive to grab some data and I noticed that the problem returned.

I'm unable to put 2 & 2 together on this one so, I ask you, what appears to be the problem?

Thanks all!

- Jason H.

 

[xwill.raj]

Think there's somewhere else I should be posting this?  Would a different newsgroup be a better option?  I just wasn't sure if, perhaps, any otherOL users have encountered this issue or if there was some kind of advanced Outlook setting I should be tweaking.

Thanks!
- Jason H.
  I've noticed something rather peculiar over the past few months.  Outlook has begun hanging (just for about 2-3 seconds) when I click on a message containing an attachment.  The preview pane will display the contents of the old message I was just reading for 2-3 seconds and then display the contents of the message I just clicked on.  This is only on messages with attachments.  

  At first I thought it was the hard drive.  All tests showed that thedrive was good.  Then, I thought it was the install.  So, I formatted the PC and reloaded Vista & Office '07.  (It needed to be done anyways.)  However, the problem returned.  Just for kicks, I unplugged the secondary SATA drive and the problem went away.  It came back when I plugged the drive back in.  I left it unplugged for about a week and then plugged in aUSB external drive to grab some data and I noticed that the problem returned.

  I'm unable to put 2 & 2 together on this one so, I ask you, what appears to be the problem?

  Thanks all!

  - Jason H.

I've encountered the same problem. Not sure if this will assist you,
but I disabled auto protection from my Symantec Antivirus, Then
stopped the antivirus services on my computer (in windows services).
Restarted Outlook and it worked. Then restarted the antivirus service
and enabled auto protect. The issue seemed to be glitch between
outlook and antivirus scanning.

Good luck.

Will

 

[Jason H.]

Indeed, disabling Exchange Auto-Protect in the Symantec A/V settings made this go away. Once I re-enabled it, the problem returned. Interesting...very interesting. Thanks for your help...I really appreciate you posting what you'd found. This has been driving me crazy for a long time and I seemed to get more upset about it as each day passed. Thanks again! Hopefully, Symantec has this in their radar. (Or Microsoft.)

Think there's somewhere else I should be posting this? Would a different newsgroup be a better option? I just wasn't sure if, perhaps, any other OL users have encountered this issue or if there was some kind of advanced Outlook setting I should be tweaking.

Thanks!
- Jason H.
I've noticed something rather peculiar over the past few months. Outlook has begun hanging (just for about 2-3 seconds) when I click on a message containing an attachment. The preview pane will display the contents of the old message I was just reading for 2-3 seconds and then display the contents of the message I just clicked on. This is only on messages with attachments.

At first I thought it was the hard drive. All tests showed that the drive was good. Then, I thought it was the install. So, I formatted the PC and reloaded Vista & Office '07. (It needed to be done anyways.) However, the problem returned. Just for kicks, I unplugged the secondary SATA drive and the problem went away. It came back when I plugged the drive back in. I left it unplugged for about a week and then plugged in a USB external drive to grab some data and I noticed that the problem returned.

I'm unable to put 2 & 2 together on this one so, I ask you, what appears to be the problem?

Thanks all!

- Jason H.

I've encountered the same problem. Not sure if this will assist you,
but I disabled auto protection from my Symantec Antivirus, Then
stopped the antivirus services on my computer (in windows services).
Restarted Outlook and it worked. Then restarted the antivirus service
and enabled auto protect. The issue seemed to be glitch between
outlook and antivirus scanning.

Good luck.

Will