Outlook hangs when trying to restart

[amychow.shek]

I have Outlook 2003 Professional with SP2 installed on my Windows XP
Pro w/SP2. It's been working fine until this week. When trying to
start Outlook, it just doesn't respond but it doesn't freeze up my
whole computer either. I would go to Task Manager to stop the Outlook
process, then I am able to start Outlook. I've also disable the Norton
Antivirus email scanning to see if it helps the problem. It didn't.
Just don't understand why it suddenly do this. Any suggestions?
Thanks!

 

[Vanguard]

I have Outlook 2003 Professional with SP2 installed on my Windows XP
Pro w/SP2. It's been working fine until this week. When trying to
start Outlook, it just doesn't respond but it doesn't freeze up my
whole computer either. I would go to Task Manager to stop the Outlook
process, then I am able to start Outlook. I've also disable the
Norton
Antivirus email scanning to see if it helps the problem. It didn't.
Just don't understand why it suddenly do this. Any suggestions?

Try starting Outlook in its safe mode ("outlook.exe /safe"). If it
starts okay that way, you have an add-on that is screwing up on Outlook
startup (could be the startup is not compatible with a later Office
service pack). If you get into Outlook using safe mode, disable the
add-ons and plug-ins (Tools -> Options -> Other -> Advanced) and restart
Outlook normally. If it starts up okay without any add-ons enabled, one
of them is at fault, so reenable them one at a time, restart Outlook,
and check operation as you enable each add-on one at a time.