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SkipIniowa
I have a network user that is having problems with Outlook closing
unexpectedly. She is usually trying to open an email when she gets the
message Outlook has encountered a problem and needs to close. The restart
option is checked and when she clicks the send or don't send it closes and
reopens. This happens with a variety of emails and cannot be reproduced when
wanted. She is on Windows XP sp2, and Office 2003 sp3. Exchange is 2003. The
event viewer shows 2 messages after each time it closes. (see below) The user
was moving her read reciepts to her sent items folder which I have had her
stop doing. I have moved all of her sent items to a folder under her Inbox
and I have done a detect and repair, redid her email account on her machine,
and given her a new computer. This probelm continues to happen. Sure could
use a fix for this. Any suggestions would be great.
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 5/7/2009
Time: 8:31:48 AM
User: N/A
Computer: COMPUTER-NAME
Description:
Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
faulting module outllib.dll, version 11.0.8217.0, stamp 480f94f8, debug? 0,
fault address 0x000035f0.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 32 00 0...8.2.
0050: 31 00 37 00 2e 00 30 00 1.7...0.
0058: 20 00 34 00 38 00 30 00 .4.8.0.
0060: 66 00 39 00 35 00 64 00 f.9.5.d.
0068: 39 00 20 00 69 00 6e 00 9. .i.n.
0070: 20 00 6f 00 75 00 74 00 .o.u.t.
0078: 6c 00 6c 00 69 00 62 00 l.l.i.b.
0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
0088: 20 00 31 00 31 00 2e 00 .1.1...
0090: 30 00 2e 00 38 00 32 00 0...8.2.
0098: 31 00 37 00 2e 00 30 00 1.7...0.
00a0: 20 00 34 00 38 00 30 00 .4.8.0.
00a8: 66 00 39 00 34 00 66 00 f.9.4.f.
00b0: 38 00 20 00 66 00 44 00 8. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30 00 30 00 .0.0.0.
00e0: 30 00 33 00 35 00 66 00 0.3.5.f.
00e8: 30 00 0d 00 0a 00 0.....
Second message:
Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 5/7/2009
Time: 1:17:02 PM
User: N/A
Computer: COMPUTER-NAME
Description:
Bucket 835360888, bucket table 1, faulting application outlook.exe, version
11.0.8217.0, stamp 480f95d9, faulting module outllib.dll, version 11.0.8217.0,
stamp 480f94f8, debug? 0, fault address 0x0025c19f.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 38 00 33 00 35 00 33 00 8.3.5.3.
0018: 36 00 30 00 38 00 38 00 6.0.8.8.
0020: 38 00 0d 00 0a 00 42 00 8.....B.
0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
0030: 74 00 54 00 61 00 62 00 t.T.a.b.
0038: 6c 00 65 00 20 00 31 00 l.e. .1.
0040: 0d 00 0a 00 ....
unexpectedly. She is usually trying to open an email when she gets the
message Outlook has encountered a problem and needs to close. The restart
option is checked and when she clicks the send or don't send it closes and
reopens. This happens with a variety of emails and cannot be reproduced when
wanted. She is on Windows XP sp2, and Office 2003 sp3. Exchange is 2003. The
event viewer shows 2 messages after each time it closes. (see below) The user
was moving her read reciepts to her sent items folder which I have had her
stop doing. I have moved all of her sent items to a folder under her Inbox
and I have done a detect and repair, redid her email account on her machine,
and given her a new computer. This probelm continues to happen. Sure could
use a fix for this. Any suggestions would be great.
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 5/7/2009
Time: 8:31:48 AM
User: N/A
Computer: COMPUTER-NAME
Description:
Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
faulting module outllib.dll, version 11.0.8217.0, stamp 480f94f8, debug? 0,
fault address 0x000035f0.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 32 00 0...8.2.
0050: 31 00 37 00 2e 00 30 00 1.7...0.
0058: 20 00 34 00 38 00 30 00 .4.8.0.
0060: 66 00 39 00 35 00 64 00 f.9.5.d.
0068: 39 00 20 00 69 00 6e 00 9. .i.n.
0070: 20 00 6f 00 75 00 74 00 .o.u.t.
0078: 6c 00 6c 00 69 00 62 00 l.l.i.b.
0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
0088: 20 00 31 00 31 00 2e 00 .1.1...
0090: 30 00 2e 00 38 00 32 00 0...8.2.
0098: 31 00 37 00 2e 00 30 00 1.7...0.
00a0: 20 00 34 00 38 00 30 00 .4.8.0.
00a8: 66 00 39 00 34 00 66 00 f.9.4.f.
00b0: 38 00 20 00 66 00 44 00 8. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30 00 30 00 .0.0.0.
00e0: 30 00 33 00 35 00 66 00 0.3.5.f.
00e8: 30 00 0d 00 0a 00 0.....
Second message:
Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 5/7/2009
Time: 1:17:02 PM
User: N/A
Computer: COMPUTER-NAME
Description:
Bucket 835360888, bucket table 1, faulting application outlook.exe, version
11.0.8217.0, stamp 480f95d9, faulting module outllib.dll, version 11.0.8217.0,
stamp 480f94f8, debug? 0, fault address 0x0025c19f.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 38 00 33 00 35 00 33 00 8.3.5.3.
0018: 36 00 30 00 38 00 38 00 6.0.8.8.
0020: 38 00 0d 00 0a 00 42 00 8.....B.
0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
0030: 74 00 54 00 61 00 62 00 t.T.a.b.
0038: 6c 00 65 00 20 00 31 00 l.e. .1.
0040: 0d 00 0a 00 ....