Outlook has stopped working dialogue box

[Mr. Beezley]

Curious if anyone else has the notorious dialogue box popping up every so
often in Outlook.
This has happened with Outlook pro, 2007 and enterprise.
Running Vista with all latest greatest updates.

Open outlook, and leave open, doing other things ...
every so often if you try to send mail the:
Microsoft Office Outlook has stopped working
Close the program or
Try to find a solution and restart the program.

Starting to get very annoying.
The "details" say it's an
APPCRASH in ntdll.dll
with register address...

Have searched for a solution but can't find one.

Any ideas?

 

[Susan Ramlet]

Have you tried to repair your Office / Outlook installation?

 

[Mr. Beezley]

Have you tried to repair your Office / Outlook installation?

Sorry, Yes, I should have included that...
I have repaired, uninstalled/reinstalled, reinstalled to a different
directory,
checked for an online solution (there wasn't one), rebooted, turned off
pretty much
everything and ran it all alone.

Still does it...there doesn't seem to be any "system" to it failing, it does
it when it wants to, I could be doing something as simple as looking through
my folders I've created for an email, to writing an email, reading an email,
looking at tools.

I will try to cut and paste the details next time it happens, it does say
APPCRASH though, along with ntdll.dll so maybe it's a hook that's not
staying established along with something else. Could also be a vista thing.

My XP version for my XP operating system on another computer has never
failed me.

 

[Mr. Beezley]

:

Still happening, but caught the error this time.

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6212.1000
Application Timestamp: 46e03e45
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 00043387
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033


:

Have you tried to repair your Office / Outlook installation?


I will try to cut and paste the details next time it happens, it does say
APPCRASH though, along with ntdll.dll so maybe it's a hook that's not
staying established along with something else. Could also be a vista thing.

My XP version for my XP operating system on another computer has never
failed me.



Susan Ramlet
**please reply to the newsgroup so others may benefit**

 

[Susan Ramlet]

I'm seeing some online postings that reference antivirus add-ins for
Outlook. Could you try disabling any add-ins that Outlook is running for
awhile and see if that resolves the issue? If so, you may want to check with
the add-in manufacturers to find the latest (or compatible) version.

 

[Mr. Beezley]

I'm seeing some online postings that reference antivirus add-ins for
Outlook. Could you try disabling any add-ins that Outlook is running for
awhile and see if that resolves the issue? If so, you may want to check with
the add-in manufacturers to find the latest (or compatible) version.

Totally disabled, both Webroot anti virus, and AVG anti virus..
and the Windows security area with no change.
Seems to happen with more frequency now,

Really frustrating, and I think it's the whole office suite as opposed to
just the outlook, as once in awhile..and only once in awhile, Word will quit
working the same way. Always checks for a solution online, and nothing.

***Note though, I did receive a pop up notification that Outlook repeatedly
keeps stopping, would I like to run diagnostics on it, it when through it's
several test's finding that everything was alright.

Windows Mail (Outlook Express's Sister) does this too.

Please don't make me resort to Opal Office

 

[Susan Ramlet]

If Windows Mail does it, I'm less convinced it's Office and more convinced
it may be Windows...this article also indicates it could be a problem with
the ntdll.dll itself.

http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

 

[BDP]

I went in circles for DAYS trying to fix my Outlook APPCRASH.
uninstalled Outlook 2007 and re-installed 2003. Nothing worked - THEN

Buried Deep Deep in microsoft's support site is the fix for this. A
least it was for me

Here are their instructions. It has to do with the registry. I'
putting quotes around the copy and paste into this thread - - -

"To fix this issue, follow these steps:

- Click *Start*, click *Run*, type regedit in the *Open* box, an
then click *OK*
- In Registry Editor, locate and then click the following registr
subkey
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\Genera
- In the right pane, right-click the *Security Zone* registry entry
and then click *Delete*
- Repeat step 3 for the following registry entries

- PONT_STRIN
- BodyEdito
- WarnDelete

 

[samsmalley]

My error msg:
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6504.5000
Application Timestamp: 49e7f47e
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000005
Exception Offset: 0003e13d
OS Version:
6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:

LCID: 1033
Brand:
Office12Crash
skulcid: 1033


I tried the aforementioned registry fix but could not find the sam
files/keys, any suggestions