R
Robert
I have a 1 month old Dell XPS420 with Vista SP1. I installed Office Pro 2003
which worked OK. I have now got Office 2007 (full not upgrade). I removed
Office 2003 and installed Office 2007 and ran Windows Update.
When I tried to open Outlook I got an error - Microsoft Office Outlook Has
Stopped Working. I then have to close the program. There is a link to an
update that 'fixes the issue', a 13Mb file. When I tried to install it I got
a message that the patch was already on the computer. The details of the
error are:
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: olmapi32.dll
Fault Module Version: 12.0.6315.5000
Fault Module Timestamp: 4824a985
Exception Code: c0000005
Exception Offset: 00003216
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
Can anyone help please.
Thanks
which worked OK. I have now got Office 2007 (full not upgrade). I removed
Office 2003 and installed Office 2007 and ran Windows Update.
When I tried to open Outlook I got an error - Microsoft Office Outlook Has
Stopped Working. I then have to close the program. There is a link to an
update that 'fixes the issue', a 13Mb file. When I tried to install it I got
a message that the patch was already on the computer. The details of the
error are:
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: olmapi32.dll
Fault Module Version: 12.0.6315.5000
Fault Module Timestamp: 4824a985
Exception Code: c0000005
Exception Offset: 00003216
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
Can anyone help please.
Thanks