Outlook Help Screens are Blank

[Bill F.]

I would be EXTREMELY grateful if someone could help me. I've searched all
over the world for an answer but haven't found any mention of my problem
anywhere. I have MS Office Suite for Small Business on my computer (XP Pro)
but the help screens for all my products (Outlook, Word, Excel, etc.) are
blank. No error message, just blank. I believe they worked when I first
installed the package but at some point along the way the help function
stopped working.

When I click on the ? mark for help from anywhere in the suite the table of
contents comes up on the left and I can even input words into the search
function, but the screen on the right side of the Help box is blank. Again,
this is happening across all the MS products in the suite.

I have "repaired" the suite but it still isn't working. I thought it might
have something to do with my Zone Alarm firewall but it still happens when I
turn off my Zone Alarm.

I hope someone can help me. Thank you for your time.

 

[Roady [MVP]]

I doubt that this issue has anything directly to do with Office. If you
cannot open chm-files directly this usually means an issue with your
Internet Explorer.