Outlook hnags after initial launch. Name and Initial dialog box di

[Francis]

We've been seeing a new problem at work after imaging our machines:
XP SP2, Office 2007 SP1. When you launch Outlook, it prompts for
configuration. We set them up for Exchange (2007), but when the configuration
completes, you are prompted to enter your First and Last Name and Initials in
a dialog box. The problem then is, the dialog box disappears and Outlook
hangs. You cannot close Outlook and if you try to create a new mesage, you
receive an error that there is an open dialog box that needs to be closed.

So far, the fastest workaround is to open Word first, enter name and
initials in THAT dialog box, then open Outlook.

Is thee a FIX for this?

 

[Francis]

OK, first, sorry for the sloppy typing above.
Second, I may have found the culprit: Uninstalling KB946983 and KB947945
seem to resolve the problem...but why?

 

[AliasJ]

....because, I think, those are the silly security patches that
(re-)raise that name-and-initials dialog box that Outlook can't seem
to handle correctly.

Actually, KB947945 is just a junk E-mail definitions update -- I think
only KB946983 is the offender.

I expect that the dialog is not visible on the taskbar, but I wonder,
have you tried pressing Alt+Tab to bring it back to the fore?

 

[Francis]

Alt+Tab doesn't help I found that the issue is the Security patch. Just not
sure if we can keep that patch off as long as we have SP1

 

[AliasJ]

I though that once you did the workaround you mentioned -- getting the
dialog by opening Word -- it was no longer an issue for Outlook (i.e.:
it is Office-wide, and you can satisfy the evil patch through Word).

 

[Francis]

Well, we want to avoid having to do a work around and eliminate the problem.

 

[WillyV]

How did you remove the 2 updates? I am seeing the same issue on my
workstations.

 

[Francis]

MS provided a hotfix to resolve this:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;950282

 

[Ghanus]

Francis, Thank you for this post.

I have been experiencing this same problem for a couple months now and could
not figure out what the fix was. The workaround may seem obvious, but duh, I
didnt even think of it. Thanks again, I definately owe you a cyber beer.

George