Outlook Install Problem

[John]

For some reason outlook help files have stopped working. I continually get a
message saying there is a problem with some files please repair, which I have
done. I have tried uninstalling the whole office suite and reinstalling it
but it makes no difference I still cannot get the help files in any MSOffice
application. Outlook and word seem to be crashing a lot as well.

Any help gratefully received.

Thanks

 

[DL]

What Office version on what o/s?
And does Event Viewer give any clues for the crashes?

 

[John]

Soory.
It is Office 2007 and Vista and event viewer states :




Log Name: Application
Source: Outlook
Date: 05/03/2009 06:09:57
Event ID: 35
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PC
Description:
Failed to determine if the store is in the crawl scope (error=0x80070002).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Outlook" />
<EventID Qualifiers="49152">35</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-03-05T06:09:57.000Z" />
<EventRecordID>32979</EventRecordID>
<Channel>Application</Channel>
<Computer>PC</Computer>
<Security />
</System>
<EventData>
<Data>0x80070002</Data>
</EventData>
</Event>


Hope this helps, not too hot on event viewer.

 

[John]

Hi again

The programme has just crashed agai with this error :


roblem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 00042f60
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Don't know if this is of any use.

John

 

[DL]

Try starting Outlook using the safe switch
Run
Outlook.exe /safe (a space between, exe /)
see how it performs then

Do you have any AV intergrated with office (ie scanning both mail and Office
components)?

 

[John]

Hi

Makes no difference whatsoever. Still saying there is a problem with one or
more help files try repairing - which I have done. I have even uninstalled
the whole thing and reinstalled it but it makes no difference.

Nothing intergrated.

John

 

[DL]

Are you saying Outlook still crashes when starting with the safe switch, or
only that help doesnt work?

The safe switch has no impact on help files, but may stop crashes

 

[John]

Safe mode has no effect at all :

Error message

roblem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: PROPSYS.dll
Fault Module Version: 7.0.6001.16503
Fault Module Timestamp: 483b9976
Exception Code: c0000005
Exception Offset: 00006719
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

 

[DL]

You have a problem with your o/s
I'm not upto speed on Vista, but you might want see what options you have to
repair Vista - one option in winxp was the system File checker -
You might want to post to a Vista group, re repair options, which might
depend on whether you have only a restore cd or an actual Vista installation
disk

 

[John]

Many thanks. I will do.


John

You have a problem with your o/s
I'm not upto speed on Vista, but you might want see what options you have to
repair Vista - one option in winxp was the system File checker -
You might want to post to a Vista group, re repair options, which might
depend on whether you have only a restore cd or an actual Vista installation
disk

 

[John]

Hi

Just wanted to say thanks again and to let you know the problem was being
caused by a programme called your-uninstall, now thats gone evrything is back
to normal.

Cheers

John

 

[DL]

Thanks for letting us know

Hi

Just wanted to say thanks again and to let you know the problem was being
caused by a programme called your-uninstall, now thats gone evrything is
back
to normal.

Cheers

John