Outlook Integration Problem

[Leilani831]

Hi I am running project server 2007 and I have all support packs and releases
installed. I have about 140 users on different domains all using the same
version of outlook and have the same user outlook settings. I have 3 users
that cannot connect to the project server by using the outlook integration.
They can log-in to project web access and install the integrator just fine,
but when they try to download their tasks in outlook they get an error that
that cannot connect. I checked to make sure that they didn’t spell the
server address wrong, and it isn’t a domain issue because the users are all
on different domains. When they test the server connectionit it says project
server URL seems to be invalid. Please check the spelling of the Project
Server URL, but its spelled correctly.

Is there something that may be in their outlook settings that can cause
this? How can we fix it?

Thank you for your help,
Leilani831

 

[Robert]

Hi Leilani81

What version of Office [Outlook] are you running?

 

[Gary L. Chefetz]

Leilani:

I wish I could give you something very specific to look for, but when it's 3
of a 150, you really need to focus on exceptions. What is it about these
three that are different from the others? Look for oddities like browser or
Outlook addins that might be the source.For instance, do these users synch
to a PDA that might have installed software that is blocking Outlook?

--
----------
Gary L. Chefetz, MVP
MSProjectExperts
Project Server Consulting: http://www.msprojectexperts.com
Project Server Training: http://www.projectservertraining.com
Project Server FAQS: http://www.projectserverexperts.com
Project Server Help Blog: http://www.projectserverhelp.com

 

[Leilani831]

We are running outlook 2007.

Hi Leilani81

What version of Office [Outlook] are you running?


--
Project Consultant

REJ Company

Hi I am running project server 2007 and I have all support packs and releases
installed. I have about 140 users on different domains all using the same
version of outlook and have the same user outlook settings. I have 3 users
that cannot connect to the project server by using the outlook integration.
They can log-in to project web access and install the integrator just fine,
but when they try to download their tasks in outlook they get an error that
that cannot connect. I checked to make sure that they didn’t spell the
server address wrong, and it isn’t a domain issue because the users are all
on different domains. When they test the server connectionit it says project
server URL seems to be invalid. Please check the spelling of the Project
Server URL, but its spelled correctly.

Is there something that may be in their outlook settings that can cause
this? How can we fix it?

Thank you for your help,
Leilani831