D
Darren
We are running Exchange 2003 R2 and we have several users where only
certain emails go into the hard delete bin. However, it is sporadic
and doesn't happen all the time. It doesn't matter if the email is
from an internal user or outside the company.
Some are using outlook 2003 and others are on 2007. They all have
some sort of smart phone that they use to check emails with. Some
have blackberries and palm treos. However, we don't have a blackberry
server. We just use the cell phone providers forwarding feature.
Here is what I’ve done so far for further troubleshooting.
1. I setup the users email profile on a different machine and a
different version of outlook and it still did it.
2. I deleted their user account, recreated and remounted their
mailbox on the exchange server
3. I called Verizon and they had me do a hard reset on the cell phone
and reconfigured exchange ACTIVE SYNC
One thing that I did discover during this, was that if I have outlook
closed it works fine and the email never gets deleted. However, AS
SOON as I open Outlook up it never shows up in the inbox and then it
disappears on the cell phone just like magic!
Now if you check the hard deleted bin by going through OWA, it shows
up in there! So for some reason something is deleted it and placing
it in the hard deleted bin. This happens is happening on a hand full
of people in our office.
Can't seem to figure this out. HELP!
certain emails go into the hard delete bin. However, it is sporadic
and doesn't happen all the time. It doesn't matter if the email is
from an internal user or outside the company.
Some are using outlook 2003 and others are on 2007. They all have
some sort of smart phone that they use to check emails with. Some
have blackberries and palm treos. However, we don't have a blackberry
server. We just use the cell phone providers forwarding feature.
Here is what I’ve done so far for further troubleshooting.
1. I setup the users email profile on a different machine and a
different version of outlook and it still did it.
2. I deleted their user account, recreated and remounted their
mailbox on the exchange server
3. I called Verizon and they had me do a hard reset on the cell phone
and reconfigured exchange ACTIVE SYNC
One thing that I did discover during this, was that if I have outlook
closed it works fine and the email never gets deleted. However, AS
SOON as I open Outlook up it never shows up in the inbox and then it
disappears on the cell phone just like magic!
Now if you check the hard deleted bin by going through OWA, it shows
up in there! So for some reason something is deleted it and placing
it in the hard deleted bin. This happens is happening on a hand full
of people in our office.
Can't seem to figure this out. HELP!