J
jhmattern
Outlook 2000 messaging in my company normally occurs smoothly and
without issue. Recently, several remote office users have begun
to complain that once every 1-2 hours during the workday, they will
open a message with attachment in Outlook and receive the following
message:
-"Cannot open this item. The operation could not be completed
because of an error on the network. Try to log onto the
network again, and then repeat the operation."-
When these users close the error dialogue and repeat their attempt
to read the message, it opens fine without an error. The rest of
their activities work normally, including:
network browsing,
opening/saving large files,
browsing the Internet and our Intranet,
other applications etc.
When my remote offices were connected to my headquarters using very
low bandwidth frame-relay (32kbps links), users had no trouble.
After switching from frame-relay to running IPSec VPNs over the
Internet (384kbps SDSL & 320kbps frac T-1, both through large ISPs)
to my headquarters, we began to see this problem.
My e-mail server is Exchange5.5 SP4 running on top of
Windows2000, also at SP4.
Does anyone know of any timing or buffer settings I should adjust on
either my Exchange server or perhaps the remote Outlook clients to
alleviate this? I've searched MS Technet and Cisco technical docs
without much success so far.
Thanks in advance.
without issue. Recently, several remote office users have begun
to complain that once every 1-2 hours during the workday, they will
open a message with attachment in Outlook and receive the following
message:
-"Cannot open this item. The operation could not be completed
because of an error on the network. Try to log onto the
network again, and then repeat the operation."-
When these users close the error dialogue and repeat their attempt
to read the message, it opens fine without an error. The rest of
their activities work normally, including:
network browsing,
opening/saving large files,
browsing the Internet and our Intranet,
other applications etc.
When my remote offices were connected to my headquarters using very
low bandwidth frame-relay (32kbps links), users had no trouble.
After switching from frame-relay to running IPSec VPNs over the
Internet (384kbps SDSL & 320kbps frac T-1, both through large ISPs)
to my headquarters, we began to see this problem.
My e-mail server is Exchange5.5 SP4 running on top of
Windows2000, also at SP4.
Does anyone know of any timing or buffer settings I should adjust on
either my Exchange server or perhaps the remote Outlook clients to
alleviate this? I've searched MS Technet and Cisco technical docs
without much success so far.
Thanks in advance.