Outlook keeps asking for a profile

[Chris Mahoney]

Hi everyone

I have a scheduled task that runs every night, and part of its job is
to send email. It launches Outlook and sends the necessary messages,
then closes Outlook again until the following night. About a week ago,
it stopped working properly. Now when it tries to send email, Outlook
pops up and asks which profile to use, which of course halts the
scheduled task. There is only one profile on the system and I have
selected to make it the default, yet the prompt still appears every
single time.

Nobody claims to have touched the computer in months, so I'm not sure
why this has suddenly started happening. Does anyone have any
suggestions as to why it may suddenly be prompting for a profile all
the time? I've already done a Detect and Repair with no success.

The system is running Outlook 2000 with SR-1.

Thanks
Chris

 

[Mary]

You might run scanpst to make sure nothing is wrong, but this happens every
so often. Do you select Options when that profile selection box comes up and
choose the profile as the default again? I find I need to do this sometimes.
Also--Go to Control Panel, Mail, Profiles and select the default there, too,
just to be sure. Windows sometimes needs the belt and suspenders approach.

 

[Chris Mahoney]

Mary

Thanks for your reply. Yes, I'd been going to Options and making the
profile the default with no success, and it's also selected as the
default in the Mail control panel. I haven't tried scanpst yet but
I've solved the problem in the interim by leaving Outlook running; the
profile stays "chosen" until I close Outlook again.

Interestingly, I'm not prompted for a profile when launching Outlook
manually, only when automating it. The automation involves using
DoCmd.SendObject from inside Access VBA, but I'm not too familiar with
Access so I don't know what methods it uses to actually "talk" to
Outlook. Don't you love inheriting someone else's system?

I'll give scanpst a go and see what happens.

Thanks
Chris