Outlook keeps failing to load with mso.dll being cause

[David E]

Outlook fails to load even in safe mode following error
Log Name: Application
Source: Application Error
Date: 10/05/2008 10:33:42
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxx
Description:
Faulting application OUTLOOK.EXE, version 12.0.6300.5000, time stamp
0x4760725d, faulting module mso.dll, version 12.0.6213.1000, time stamp
0x46eafebf, exception code 0xc0000005, fault offset 0x000c3b12, process id
0xb30, application start time 0x01c8b280e9bcbe7f.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-05-10T09:33:42.000Z" />
<EventRecordID>12895</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxxxxx</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6300.5000</Data>
<Data>4760725d</Data>
<Data>mso.dll</Data>
<Data>12.0.6213.1000</Data>
<Data>46eafebf</Data>
<Data>c0000005</Data>
<Data>000c3b12</Data>
<Data>b30</Data>
<Data>01c8b280e9bcbe7f</Data>
</EventData>
</Event>

 

[Roady [MVP]]

Tried doing a repair on Office already?
Also see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

 

[David E]

Thanks Roady, has already tried repairing a couple of times. No major errors
were found but scanpst seemed to do the trick (I deleted outcmd.dat which is
in %appdata%\Microsoft\Outlook ofr vista users)

Thanks again - excellent link

 

[Roady [MVP]]

You're welcome!



-----

Thanks Roady, has already tried repairing a couple of times. No major
errors
were found but scanpst seemed to do the trick (I deleted outcmd.dat which
is
in %appdata%\Microsoft\Outlook ofr vista users)

Thanks again - excellent link