Outlook+Norton Internet Security=0x800CCC0F

[janitor]

Hi,

I have a new PC (Win XP Pro) with Office 2003 and Norton Internet
security 2005. When I pop mail I immediately get an error message
indicating the pop failed and the error code is 0x800CCC0F. I've spent
lots of time searching around groups and forums for an answer. Right
now I'm ready to junk NIS 2005 but thought I'd ask here before
giving up. Everything is current (patch/service pcaks) for WinXp,
Office, NAI2005. My specifics

A) SMTP and Pop work fine before installing NIS 2005. I build and
manage SMTP gateways/listservs in my business and have years of
experience building network devices. . Before NIS 2005 no
problems in or out with SMTP/POP to several servers.

B) Installing NIS with current viral defs and immediately I cannot
pop. I can send but not receive.

C)I permit outlook.exe to access the Internet at will.

D) I define local networks and smtp/pop IP addresses as in trusted
network.

E)I turn off scanning for incoming / outgoing mail. Same error.
I reboot and pop..same error.

F)I lengthen the timeout for pop to the max..every time attempt to
pop it fails immediately. Outbound mail works fine..but not
inbound.

G)I delete all mail on the gateway because some of the workarounds
suggest
viral email or mail with no subject can cause this problem. Ssending
out
a new small message works great..but I cannot pop back in the just sent
mail. Same error message.

H)Turn off Internet security completely. No Pop. Yet when I send mail
I see the scanning outbound mail box popup. Norton is running even
though it is disabled. A clue here.

I) Disable mail profile. Delete email accounts . redefine..same thing

J) I go through all Outlook support pages at Symantec and Microsoft.
I lengthen pop time outs, clean my mailbox, run the reporting tool,
clean temp directory.

K)I triead the 'Downloading mail from ISP not working 7/22/05' post
from
Diane Poremsky. Deleting the .SRS file did the does not fix my problem.


L)I added the registry key
HKEY_LOCAL_MACHINE\System\CurrentControlSet\-
Services\POP3SVC\Parameters\CheckPop3Tail and set the value to "1".
Same error.

M) Uninstall NIS 2005. I can pop rght away.

In summary is there no way to disable the scanning of in bound mail
with NIS2005 and outlook?

TIA.

 

[Brian Tillman]

I have a new PC (Win XP Pro) with Office 2003 and Norton Internet
security 2005. When I pop mail I immediately get an error message
indicating the pop failed and the error code is 0x800CCC0F. I've spent
lots of time searching around groups and forums for an answer. Right
now I'm ready to junk NIS 2005 but thought I'd ask here before
giving up. Everything is current (patch/service pcaks) for WinXp,
Office, NAI2005. My specifics

Your description is fairly typical of the symptoms you'll see when a
firewall is blocking Outlook's access or the AV portion of NIS is. Symantec
products are known to interfere with Outlook in odd ways.

Since you've tried a number of things and since it seems to happen after
installing certain virus definitions, try uninstalling NIS and reinstalling,
but with the option to scan mail not part of the installation. Sometimes
disabling a feature in Symantec's AV products doesn't truly disable it.
Only not installing it in the first place works.

 

[David Sherman]

I would kill all Norton products.

Try AVG free and a free firewall.

 

[Brian Tillman]

Why not the Windows XP firewall?

It's not a bad firewall, but it doesn't prevent things some things from
making outbound connections or telling you about them.