Outlook Out of Office Auto-Reply isn't sent to Outside email acct

[Charlie]

I am an internal I.T. support person. I have users who have setup an Out Off
Office Auto-Reply with Out of Office Assistant & the message is sent within
my organization but not to any outside email accounts. They have also tried
this with the Create a Rule feature without success. This holds true for any
of my users, not just a specific one. We are using Outlook 2003.

What is wrong? What is the fix?

Thanks,
Charlie

 

[F. H. Muffman]

I am an internal I.T. support person. I have users who have setup an Out
Off
Office Auto-Reply with Out of Office Assistant & the message is sent
within
my organization but not to any outside email accounts. They have also
tried
this with the Create a Rule feature without success. This holds true for
any
of my users, not just a specific one. We are using Outlook 2003.

Exchange Server?

If yes, Exchange (by default) doesn't send automatic messages outside the
organization, be it an OOF or a Rule created message. Ask the Exchange
Admin to enable it or tell the Users that it won't work.

 

[Charlie]

Thanks for the response.
Question:
Where in Exchange do you set that up? How do you do it?

Charlie

 

[F. H. Muffman]

Thanks for the response.
Question:
Where in Exchange do you set that up? How do you do it?

Well, without knowing what version of Exchange, all I can do is google
'exchange enabling out of office reply to the internet' and giving you
http://support.microsoft.com/kb/821899.

If that doesn't fix it you'll probably want to check the Exchange
documentation or ask in one of the Exchange newsgroups.

 

[Charlie]

F.H. Again, thanks for your response. I am using Exchange 2003 Standard.
Earlier today I had located the area under Internet Message
Formats\Defaults\Default Properties\Advanced where the setting was located
but after checking the box for allow Out of office Responses and just-in-case
also checked Allow Automatic Replies but still no go. Looking at the MS
Article you were kind enough to forward to me I verified I had it all set
correctly. Perhaps I need to stop & restart the Exchange services. Will try
that in next day or two when I can take the server (or service) down for a
bit. If you have any other thoughts, please let me know.

Thanks Again,
Charlie

 

[F. H. Muffman]

F.H. Again, thanks for your response. I am using Exchange 2003 Standard.
Earlier today I had located the area under Internet Message
Formats\Defaults\Default Properties\Advanced where the setting was located
but after checking the box for allow Out of office Responses and
just-in-case
also checked Allow Automatic Replies but still no go. Looking at the MS
Article you were kind enough to forward to me I verified I had it all set
correctly. Perhaps I need to stop & restart the Exchange services. Will
try
that in next day or two when I can take the server (or service) down for a
bit. If you have any other thoughts, please let me know.

In a multi-site topology, it could theoretically take a little over an hour
to work. Shouldn't require any restart of services. But, I'd probably go
over to microsoft.public.exchange.admin to ask.