Outlook over SSL VPN Errors

[raraujo]

Hi,

I have a user who seems to have no issues connecting to Exchange via
Outlook
when he is on the LAN. However over the VPN the connectivity is spotty.
On
any given day he has between an hour or two when Outlook status says
"Trying
to connect" and "Disconnected" even though at the same time he can ping
the
mail server as well as browse and access email through
https://server/exchange. Similarly all other local resources exposed
over
the VPN continue to be accessible. After a while the problem just goes
away.

The specific Outlook error is 0x8004011d.

Here's the environment information:
Exchange 2003
Outlook 2003
Checkpoint SSL VPN


Thanks in advance,

Rudolph

 

[K. Orland]

Read the following to see if the information is helpful in your case (if not,
please let us know):

http://support.microsoft.com/kb/840835/en-us
and
http://support.microsoft.com/kb/289971/EN-US/

 

[raraujo]

Unfortunately neither of those apply to me since I am on Outlook 2003
rather than Outlook 2002.

 

[K. Orland]

Is SP1 installed on E2K3?

--
Kathleen Orland
Blessed are the cracked, for it is they who let in the light

http://www.howto-outlook.com/

 

[raraujo]

Yes sir.

Is SP1 installed on E2K3?

--
Kathleen Orland
Blessed are the cracked, for it is they who let in the light

http://www.howto-outlook.com/

 

[K. Orland]

For the Outlook error codes 0x8004011d and 0x80040115, please perform
the steps below to narrow down the problem:

1. This issue may be related to some types of firewalls, such as freedom
firewall or Norton Internet Security firewall. Therefore, if you have
installed any Anti-Virus programs or firewalls, please temporarily
uninstall all the firewalls and Anti-Virus programs, as this may be helpful
in resolving this problem.

2. The issue may be related to Outlook connectivity to Microsoft
Exchange Server. Please check the RPC registry values as below.

(1) Locate the "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Exchange
Provider" key. Check whether the order of the "Rpc_Binding_Order" entry is
"ncalrpc,ncacn_ip_tcp,ncacn_spx,ncacn_np,netbios,ncacn_vns_spp" on the
Client side and the order of the "RPC_Svr_Binding_Order" entry is
"ncacn_ip_tcp,ncacn_spx,ncacn_vns_spp" on the Exchange Server side.

(2) Locate the "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols"
key. Then, verify that all entries are present and correct by referring to
the tables contained in the "ClientProtocols" section of the article KB
325930 below.

(3) Verify whether the DLL files correspond to the specific subkeys contain
the correct registry entries for TCP/IP in the "ClientProtocols" Part of
the article KB 325930. In the meantime, verify the version of the specific
DLL files.

For more information, please refer to the following Knowledge Base article.

325930 How to troubleshoot connectivity issues that are caused by RPC client
http://support.microsoft.com/?id=325930

3. Please test Outlook in the Safe Mode. Safe Mode will disable all
add-ins or extensions that will not start, or a corrupted resource, file,
registry, or templates.

Click Start-->Run, type "Outlook /Safe" (Quotation marks are not included
and there is a space between Outlook and /safe) and press Enter.

4. Please refer to the following Microsoft Knowledge Base article to test
the issue in Windows Clean Boot Mode. Windows Clean Boot will isolate the
applications we currently use in a stand alone environment.

310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/?id=310353


5. Double confirm whether the other users can connect to the Exchange
server in this specific computer. In the meantime, try to log this specific
user account on another computer where Outlook runs normally, can you
connect to the Exchange Server now?


6. Please use OWA to try whether you can connect to the Exchange server in
this specific computer.

--
Kathleen Orland
Blessed are the cracked, for it is they who let in the light

http://www.howto-outlook.com/

 

[Dmitri]

Kathleen,

Hi, I have tried all of the steps and my Outlook is istill having problems
connecting. Holding CTL key when right-mouse-clicking the icon, I can see
that the connection to Exchange Server is made, but it is like Outlook is
completely diregarding it. I have tried uninstalling, cleaning the registry
and then re-installing Office, but it did not help.