Outlook - preparing to install/Error 1402

[Gordon Rothman]

On a home Dell PC running XP with three users, my daughter keeps
having trouble opening Outlook 2002. I've solved the problem a couple
of times with System Restore, but I'd like to solve it for good.

Trying to Open Outlook gets a "MS Office SP Small Business Edition --
preparing to install" message, followed by:

Error 1402 -- Setup cannot open the registry key
HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\Proofing
Tools\Custom Dictionaries Verify that you have sufficient permissions
to access the registry or contact your computer manufacturer's product
support for assistance.

Clicking on OK gets you:

Cannot start MS Outlook. The program is not registered properly.
Please run setup again.

Outlook runs just fine for the other users. All three users have
administrator privileges.

Any clues would be greatly appreciated!!

Gordon

 

[Milly Staples [MVP - Outlook]]

Have you tried running Detect and Repair?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Gordon Rothman
asked:

| On a home Dell PC running XP with three users, my daughter keeps
| having trouble opening Outlook 2002. I've solved the problem a couple
| of times with System Restore, but I'd like to solve it for good.
|
| Trying to Open Outlook gets a "MS Office SP Small Business Edition --
| preparing to install" message, followed by:
|
| Error 1402 -- Setup cannot open the registry key
| HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\Proofing
| Tools\Custom Dictionaries Verify that you have sufficient permissions
| to access the registry or contact your computer manufacturer's product
| support for assistance.
|
| Clicking on OK gets you:
|
| Cannot start MS Outlook. The program is not registered properly.
| Please run setup again.
|
| Outlook runs just fine for the other users. All three users have
| administrator privileges.
|
| Any clues would be greatly appreciated!!
|
| Gordon