Outlook Problems After XP SP3 Update

[Rob]

After I updated to SP3, Outlook started crashing every
couple of minutes or so, sometimes less. This is very
similar to what happened after SP2 update. Only
Microsoft came up with a download to fix this. Has
anyone heard of a fix for this, or of anyone else with
this problem?

 

[Milly Staples [MVP - Outlook]]

Have you tried Detect and Repair? What is the exact faulting application
message?

--
Milly Staples [MVP - Outlook]

Post all replies to the news groups - mail sent to me will NOT be
answered.

Having exhausted other help mediums, Rob asked:

| After I updated to SP3, Outlook started crashing every
| couple of minutes or so, sometimes less. This is very
| similar to what happened after SP2 update. Only
| Microsoft came up with a download to fix this. Has
| anyone heard of a fix for this, or of anyone else with
| this problem?

 

[Milly Staples [MVP - Outlook]]

D&R is under Help in any Office program. If Outlook is crashing, then open
Word or Excel and use it from their Help file.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Rob asked:

| I am not at that computer right now, but I get the MS dialog box of
| Outlook has caused an error do you wish to report it. I will look
| further into the error when I get to that computer. What is detect
| and repair, and where do I find it? I will give it a shot.

 

[Rob]

I tried Detect and Repair, to no avail. I looked at the
error report that gets sent to MS. It contains info
like: application version, etc., but it has something
called modname: ntdll.dll. Is this the offending unit?

 

[Milly Staples [MVP - Outlook]]

Hmmm - a real conundrum - try this article:

OFFXP: Program Stops Responding When You Insert TIFF File in Document or
E-Mail Message
http://support.microsoft.com/default.aspx?scid=kb;en-us;818636&Product=ol2002


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Rob asked:

| I tried Detect and Repair, to no avail. I looked at the
| error report that gets sent to MS. It contains info
| like: application version, etc., but it has something
| called modname: ntdll.dll. Is this the offending unit?
|| -----Original Message-----
|| D&R is under Help in any Office program. If Outlook is crashing,
|| then open Word or Excel and use it from their Help file.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no answer, Rob asked:
||
||| I am not at that computer right now, but I get the MS dialog box of
||| Outlook has caused an error do you wish to report it. I will look
||| further into the error when I get to that computer. What is detect
||| and repair, and where do I find it? I will give it a shot.
||
||
|| .

 

[Rob]

I went to the site you referred to in last post. I did that download after SP2 and all was good. Now after SP3 all is not good. Should I call MS and get that download again? It says on the page that it would be available in the next SP (which would be SP3). Or, should I (whine,whine,whine) uninstall and reinstall Office XP?

 

[Bob]

I'm having a similar problem. After I installed Office SP3, Outlook starts to
open and then the MS error notification comes up saying, "microsoft has
encountered a problem and needs to close now." I've used the detect and
repair feature in Word and the general repair option in the add/remove
programs section. Still, Outlook won't open properly. Any help with this will
be greatly appreciated. Thanks!