outlook process never closes???

[luis]

I have XP, and outlook 2003.
When I call outlook and then close it, the icon in the systray stays
there... as when outlook was open...
(if I right click it it displays a message: outlook is not responding....)

? any hint please???

TIA
luis

 

[Gregg Hill]

Do you have any older versions of Office installed? Did you install fresh
Office 2003, or did you upgrade an older version?

Remove all older versions of Office, then re-install Office 2003.

Gregg Hill

 

[Milly Staples [MVP - Outlook]]

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Cover Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, luis asked:

| I have XP, and outlook 2003.
| When I call outlook and then close it, the icon in the systray stays
| there... as when outlook was open...
| (if I right click it it displays a message: outlook is not
| responding....)
|
| ? any hint please???
|
| TIA
| luis

 

[luis]

Thanks to all,

I have a fresh install of office.
It was a combinatio of PDA synch software with the Service Pack.
I installed service pack2 and now it behaves correctly!

many Thanks for your time!
luis

"Milly Staples [MVP - Outlook]"

 

[Gyro Gearloose]

Thanks For The Great Advice! ! !

I've been having the same problem since I installed Outlook day before
yesterday!

In my case it was the WinFax Pro integration. Using Symantecs instructions I
disabled it's integration with Outlook 2003 (XP) and the problem went away.

I use Grisoft AVG antivirus and their email scanner doesn't seem to cause a
conflict.

I'm surprised more people dontn't have a problem with this issue.

Thanks for the help.