Outlook Profile

[Stephen Russell]

Hi All,

We are having a problem with a few of our users at a remote site in another
organisation. They are logging in to the other organisation's domain but we
have setup a VPN and they are connecting to our Exch 2003 server via
RPC/HTTPS for their email. Often they will come in of a morning and start
Outlook (2003) and it will come up with the message similar to - Setting up
Outlook for the first time - and will proceed to download all of their data
from our server to their PC. This may happen for a couple of days and then
it will start up fine for a few days and then revert back to reloading all
data.

Has anyone seen this before and more importantly know how to fix it? Could
it be a profile issue or is it something unique to RPC/HTTPS connections?
(although we do have other users on another vpn in a different domain that
are not experiencing the same problems).

Any help greatly appreciated!!!

Cheers, Stephen

 

[Roady [MVP]]

Hard to say without any details on how you are dealing with (Outlook) user
settings in your environment. Do you deploy settings via scripts, are there
group policies in place, do they have a roaming profile? It could very well
be that settings are somehow wiped because of a misconfiguration in there.

 

[Stephen Russell]

Hi Roady,

Setting are configured manually on each client - no scripts or group
policies. I will check further about roaming profiles (as they are using
PC's from another organisation and under their domain - just getting email
from us and a couple of mapped drives on our server).

I will post back shortly.

Cheers, Stephen

 

[Stephen Russell]

Sorry for the delay...

Roaming profiles are used in the organisation - but not for these particular
users.

Cheers, Stephen

 

[Roady [MVP]]

Are these the only settings that get lost or do other applications lose them
as well? The issue might be more widespread but the users only notice the
symptoms via Outlook because it is very obvious. For instance, are all the
Desktop icons are still in place, are the screensaver settings still the
same (if they were modified manually)? Those sort of things.

I assume they always logon to the computer with the same credentials and to
the same domain?