Outlook receiving e-mail from ACT 2005 in outbox as inbox mail

[Scurdog]

I have a situation where I am using a SFA/CRM solution named ACT 2005. I can
use either ACT word Processor or Word (2007 version not listed but it works
with the beta) to write my messages for the recipents in aCT. The messages
then go into the Outlook 2007 Beta outbox and will not send. Thay appear to
be already opened inbound messages that accidentally landed in the outbox.
Obviously, Outlook is interpreting them as incoming mail from ACT but placing
them in the Outbox, per the instructions. Please help.

The only way I can send is to open and forward them to the intended
receipent.

Thank you in advance for your assistance.

If this is not the correct newgroup for this posting then please let me know
where to post as I have had this challenge for the past 4 days!

 

[Sue Mosher [MVP-Outlook]]

Try disabling all add-ins in Tools | Trust Center | Add-ins.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Scurdog]

Thank you for the suggestion. No luck!

Try disabling all add-ins in Tools | Trust Center | Add-ins.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Sue Mosher [MVP-Outlook]]

If you don't look at the Outbox, but press F9 to perform a send/receive, do you see them arrive in the Sent Items folder?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Scurdog]

I used f9 and the results were the same, an icon for opened sent messages
inthe outbox for messages which were actually originated by me through ACT
2005.

 

[Sue Mosher [MVP-Outlook]]

If you look at the Outbox, you spoil the test. Don't look until you are sure the send/receive session has completed.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Scurdog]

It made no difference. But, to be sure I understood you, I am to hit f9
while in another program or viewing the desktop only? If so, this is what I
did and nothing new happened.

 

[Sue Mosher [MVP-Outlook]]

THese are the steps to follow to see if your own viewing of the Outbox is triggering the problem:

1) View any Outlook folder other than the Outbox.
2) Create and send a message.
3) Press F9.
4) Don't look at the Outbox until the send/receive session finishes.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Scurdog]

OK, you are correct, it is the outbox. I sent the test message from ACT as
you suggested and it appeared in my inbox as sent and there is still a copy
in the outbox that is looking as an inbound e-mail message. Is there any fix
for this??

 

[Sue Mosher [MVP-Outlook]]

So, the message was successfully sent! That's progress. The remaining problem then is to figure out why the sent copy of the message is staying in the Outbox and not moving to the Sent Items folder. (You did check Sent Items, right?)

Open the message in the Outbox, and Options. Look at the settings under Save Sent Item and tell us what they are.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Scurdog]

I have checked the sent items and they are not there. You are correct, they
are going into the outbox for some reason.

I cannot find the "Save Sent Items" setting under the messages options tab.
Can you be more specific or should I look somewhere else?

 

[Sue Mosher [MVP-Outlook]]

I cannot find the "Save Sent Items" setting under the messages options tab.

Can you be more specific or should I look somewhere else?

Tell us groups you do see on the Options tab. Save Sent Item should be in the More Options group, on the right.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Scurdog]

I see "categorize" and "Mark as unread", then there is a corner icon that
leads to "message options" which opens a "messages options" box with "Message
settings", "Security" "Tracking Options", "Delivery Options" and "Internet
Headers".

This is after opening the mis-filed e-mail and then viewing the task bar
under the "Message" tab.

 

[Scurdog]

I assume this is a valid bug that is cause for some extensive investigation,
hence the delay in feedback. Is that a fair assumption?