Outlook Redemption causing "Error '429' ActiveX component can't create object"?

[Kristy]

Hi

Has anyone run into this before? I am using vb6, Office 2000/XP. It
only happens on some pc's, and there appears to be no obvious
similarities in the setup of the offending pc's. The problem occurs
here...

Dim sItem as object

Set sItem = CreateObject("Redemption.SafeMailItem")

I have been through Microsofts Q244264 re troubleshooting this error,
and believe that everything they mention is set up correctly (I have
tried all of there suggestions bar reinstalling Office!). The
Redemption SafeOutlookLibrary appears to be accessible, I have
manually re-registered the Redemption.dll several times and ensured
that I am using late binding for all objects. The Redemption.dll has
been renamed by me but as it works fine on some pc's I am assuming
that this is not the problem.

Can anyone offer any advice, this is really urgent!

Thanks

Kris

 

[Dmitry Streblechenko \(MVP\)]

Do you have any AV products installed?
When installing the dll, were you logged in as an admin or a power user?

Dmitry Streblechenko (MVP)
http://www.dimastr.com/
OutlookSpy - Outlook, CDO
and MAPI Developer Tool

 

[Kristy]

Hi

Has anyone run into this before? I am using vb6, Office 2000/XP. It
only happens on some pc's, and there appears to be no obvious
similarities in the setup of the offending pc's. The problem occurs
here...

Dim sItem as object

Set sItem = CreateObject("Redemption.SafeMailItem")

I have been through Microsofts Q244264 re troubleshooting this error,
and believe that everything they mention is set up correctly (I have
tried all of there suggestions bar reinstalling Office!). The
Redemption SafeOutlookLibrary appears to be accessible, I have
manually re-registered the Redemption.dll several times and ensured
that I am using late binding for all objects. The Redemption.dll has
been renamed by me but as it works fine on some pc's I am assuming
that this is not the problem.

Can anyone offer any advice, this is really urgent!

Thanks

Kris

My apologies, it was the renaming of redemption.dll that was causing
the problem on some pc's, I have redone it and that seems to have
fixed it.

Cheers

Kris

 

[Kristy]

Hi

Has anyone run into this before? I am using vb6, Office 2000/XP. It
only happens on some pc's, and there appears to be no obvious
similarities in the setup of the offending pc's. The problem occurs
here...

Dim sItem as object

Set sItem = CreateObject("Redemption.SafeMailItem")

I have been through Microsofts Q244264 re troubleshooting this error,
and believe that everything they mention is set up correctly (I have
tried all of there suggestions bar reinstalling Office!). The
Redemption SafeOutlookLibrary appears to be accessible, I have
manually re-registered the Redemption.dll several times and ensured
that I am using late binding for all objects. The Redemption.dll has
been renamed by me but as it works fine on some pc's I am assuming
that this is not the problem.

Can anyone offer any advice, this is really urgent!

Thanks

Kris

Actually... I am still having a problem...

This is what has happened so far... I had the above problem on a
customer pc, but not on any of my pc's... so after trying all the
recommendations from Microsoft I set up another VMWare machine and
managed to recreate the error. I then loaded VB6 onto that machine so
that I could thoroughly debug, before I stepped through the code I
tried to load my addin again just to check that it wasn't dependent on
some of the visual studio 6 files... it still didn't work, then I
opened my project in VB6 and stepped through the code in debug mode
and that's how I knew what line caused the error.

I decided that I would try it using a 'fresh' redemption.dll and this
seemed to do the trick, so I assumed that I had somehow upset my
redemption.dll when doing the name changing thing. I then repackaged
it and loaded it back onto my customers pc but I still get error
'429'???

There must be something happening to the pc when I open the project
that allows it to then create the redemption objects, maybe it has
something to do with the RedemptionSafeLibrary, but it all seems to be
in order... I just can't imagine what it could be.

Plese help

Kristy

 

[Kristy]

Hi Dmitry

AV doesn't appear to be the problem, I've had machines work with and
without any AV, and machines not work with and without AV!

I would be interested to know though... can AV software casue problems
with Redemption creating objects?

The Administrator/poweruser question is more interesting... on the
VMWare machine that I built this morning I logged in as a poweruser to
install my project and got the error, I have just changed my user to
have admin privileges and it has worked... however I have always been
logged on at the customer site as administrator and then when logged
back in as a user still had the problem... I take it that I don't need
admin privileges just to run the .dll? I think I'll run a few more
tests as I feel sure it should work!

Thanks

Kristy

 

[Ken Slovak - [MVP - Outlook]]

A couple of things.

First, if you are using a Windows Installer type package do you have
the Redemption library marked as self-registering?

Second, if you are renaming Redemption for personalizations of the
CLSID's, you can declare objects as Redemption.SafeMailItem and so on
but when you use CreateObject you need to use the modified names and
not the stock Redemption names. So you might have a call to
CreateObject like this:
Dim oSafeMail As Redemption.SafeMailItem
Set oSafeMail = CreateObject(MyMAPI.MySafeMailItem)

 

[Dmitry Streblechenko \(MVP\)]

Wait a sec, but if you renamed the dll and customized the Redemption class
names, shouldn't you be using the customized names when you call
CreateObject instead of
Set sItem = CreateObject("Redemption.SafeMailItem")

Dmitry Streblechenko (MVP)
http://www.dimastr.com/
OutlookSpy - Outlook, CDO
and MAPI Developer Tool

 

[Kristy]

Hi Ken

I use Microsoft Visual Studio Installer to install my projects (self
registering), but because of this problem in the last few days I have
tried registering all of the .dlls manually as well as trying to load
the project using Install Shield (self registering) and I have still
had the error.

I have the distributable copy of Redemption so was able to change the
names of the dll and the CLSID's, and had renamed CreateObject as you
suggested. Just to double check though I reverted back to an unrenamed
version of redemption which appeared to work but after further testing
it seems that actually opening the project and stepping through the
code did something to the pc that made it work... very strange, maybe
I have a ghost!

I'll do some more testing today and see if I can find out anything
else.

Thanks

Kristy

 

[Kristy]

Hi Dmitry

I did use my customised name, I didn't put in the previous posts
example to avoid confusion... which obviously didn't work! Sorry.

Kristy

 

[Jim Spicer]

Kristy,
I know I am late to this thread but I am having similar results using VB6,
NT/2K/XP, Outlook2K & Outlook2K3. On the XP/Outlook2K3 machine I am getting
the 429 error, can't create activex object.

My code snippet follows:

Dim SafeItem As Object
Dim objOutlook As Object
Dim oNamespace As Object
Dim Utils As Redemption.MAPIUtils
Dim oOutlookItems As Object
Dim oOutlookItem As Object
'
' SET UP OUTLOOK
Set objOutlook = CreateObject("Outlook.Application")
Set oNamespace = objOutlook.GetNamespace("MAPI")
oNamespace.Logon
' SET UP REDEMPTION
Set SafeItem = CreateObject("Redemption.SafeMailItem") 'Create an
instance of RedemptionSafeMailItem
Set Utils = CreateObject("Redemption.MAPIUtils") 'Create an
instance of Redemption.MAPIUtils
' GET INBOX CONTENTS
Set oOutlookItems =
objOutlook.GetNamespace("MAPI").GetDefaultFolder(olFolderInbox).Items
' LOOK AT EACH ITEM IN THE INBOX
For Each oOutlookItem In oOutlookItems


I'm going to try Ken's idea of declaring the Redemption variables as
Redemption types; I'll report back what happens.

Did this get resolved? Thanks for any help.

Jim Spicer

 

[Jim Spicer]

My problem turned out to be not registering redemption.dll correctly during
the install. I'm using a custom PDW script. Setup1.exe didn't classify
redemption.dll as "self-registering, shared". So I manually edited
setup.lst...need to make a DEP file for it.

I confirmed this on the XP/Outlook2K3 box; no trace of redemption.dll in the
registry.

Re-built the installation package, re-installed and MUCH JOY!

Jim

 

[Dmitry Streblechenko \(MVP\)]

BTW, if you customized your copy of Redemption.dll, there is no need to mark
it as shared, unless it is shared by your other apps.

Dmitry Streblechenko (MVP)
http://www.dimastr.com/
OutlookSpy - Outlook, CDO
and MAPI Developer Tool

 

[Kristy]

Hi Jim & Dmitry

My problem was similar to your own, I use VSI to install my
application and set the redemption.dll to be self rigistering.
However it appears that my .msi must have been corrupt, and this was
the last thing I recreated! Recreating it seemed to solve all of me
"429' errors hurrah!

Kris