Outlook Repeatedly Requests Username & Password

[Pierre Levesque, AIA]

I use Outlook (2003 SP2) to collect mail from a couple of POP3
accounts - Yahoo! and my ISP account. All has been running smoothly for
months...until now.

Although Username and Pass are 'remembered' (and are correct), every
time Outlook performs a send/receive it requests username and password.
Ticking 'save this password...' on the pop-up makes no difference. The
user and pass are prefilled on this pop-up, but the annoying window
often appears more than once per send/receive.

There's no other resource accessing the same accounts, the user/pass
are correct, and amending the registry as per this Microsoft Knowledge
Base made no difference (http://support.microsoft.com/?id=290684).

Any advice gratefully received...

Similar problem here...

The HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
solution did not change a thing. I think the problem is still related to
that though because \Protected Storage System Provider is now empty. The
key that was removed (as described in the KB solution) did not regenerate
after I re-installed Outlook.

I even performed a complete OfficeXP re-install and no change.

My problem is somewhat different to yours though in that PW prompt only
happens at the beginning of Outlook sessions. Once Outlook is open the PW
is locked in. Closing and re-opening brings another password prompt.

Question for the MS techies here:

Is the \Protected Storage System Provider the only place passwords are
remembered?

 

[Dog Lover]

I am having the exact same problem, and no matter what I try, these dialog
boxes keep popping up. If I am typing, I end up typing in the Password
textbox. This is getting more than irritating, and it's just annoying to have
these db's constantly popping up.

If you get any help with this offline, please email me and let me know how
to fix this. I've also tried the registry fix, and it did nothing. HELP!!!

Susan Hobbs - Indianapolis
(e-mail address removed)

 

[Pierre Levesque, AIA]

I still think the answer lies in the Windows password system. Surely
Windows must remember passwords at more than just one place, the \Protected
Storage System Provider folder in the registries.

Anyone know of any other place where passwords are created/maintained?

Susuan, did your \Protected Storage System Provider generate a new key or
is that folder empty now?

I need to know how to restore the deleted key...

I even tried System Restore which did fix a few small issues but the
password thing continues...

connarchATyahoo.com

 

[sethdashper]

I've solved my problem - simply removed the email account that was
asking for the PW, and then re-configured it. Only negative was Outlook
re-delivered all 2500 items of mail sitting on my Yahoo account...

My Protected Storage System Provider hasn't re-instated itself either,
but I am witnessing no adverse side-effects.