outlook rules not saved

[dunners]

I have a client that has a rule created to reply with a specific template for
out of office, when you turn the rule off and then come back into rules and
alerts it has deleted the rule rather than deactivated tit. Hence you have
to create the rule all over again!!!

I have deleted and reloaded office 2007 with no change!

 

[Oliver Vukovics [Public Shareware]]

Hi Dunners,

you could "export" the rules, then you can start Outlook with the command
line "/Cleanrules", then you can import the rules again.

Maybe it helps.

How to use "Command lines":
http://office.microsoft.com/en-us/outlook/HP010031101033.aspx

 

[dunners]

Hi Oliver,

Thanks for that I will give that a go when the user is not at there desk.

Dunners,

 

[dunners]

Hi Oliver,

Unfortunately I tried your suggestion with no success I am afraid.


Rob

 

[Oliver Vukovics [Public Shareware]]

Hi dunners,

does your client work with an Exchange Server or with a local PST file?

If he works with an Exchange Server I found this website for Outlook 2003:

"How to delete corrupted and hidden rules from a single mailbox in Outlook
2003"
http://support.microsoft.com/kb/924297/en-us

I never tried this by myself, so I can not say anything about this website.

Outlook safe all rules in ".rwz" files. Do you have a complete permission on
this "folder" where this "rwz" files are stored?
http://www.computerhope.com/issues/ch000457.htm

Do you have write and delete permission on this folder?

Maybe it helps.

--
Oliver Vukovics
Share Outlook without Exchange (Vista Ready): Public ShareFolder
Synchronize Outlook between PC and Notebook: Public SyncTool
http://www.publicshareware.com