Outlook Runtime Error

[Mike Neely]

I recently (06-01-04) installed Norton Internet Security
(NIS) 2004 (which comes with all kinds of goodies now -
Norton AntiVirus, Personal Firewall, Parental Control, Ad
Blocking, etc.). Subsequently to installation, I have
been receiving the following runtime error message when I
launch Outlook (which is part of my Office XP
Professional suite):

"Runtime Error - Program: C:\Program Files\Microsoft
Office\Office 10\Outlook.exe
This application has requested the runtime to terminate
it in an unusual way. Please contact the application's
support team for more information."

After about the third attempt to launch Outlook, it
usually launches successfully. But, it is still very
annoying. I suspect that this has something to do with
NIS, since I never received this runtime error message
prior to installation. So, does anyone know how I can
correct this issue?

Thanks for your help,
Mike Neely

 

[Melissa]

I too am having the same problem. If you hear anything
please let me know.

Melissa

 

[Mike Neely]

Since my version of Office XP Professional (with Outlook)
is an "OEM" version (i.e., it came preinstalled on my
computer at the time of purchase), I decided to call
Gateway and see if they could help me out with my Outlook
Runtime problem. This is what the Gateway Helpline told
me to do:

1. Launch Outlook
2. Click on "Tools" on the menu bar
3. Click on "Options" from the drop down list
4. Click the "Other" tab
5. Click on "Advanced Options.." under the General
Section
6. Click on "Add-In Manager.."
7. Uncheck the box titled "Exchange Extensions
property page"
8. Then, click on "Okay"

This seems to have worked. Does anyone else have any
experience with this?

Thanks,
Mike Neely
(e-mail address removed)