Outlook Security Form

[Brian Berkley]

Our ERP system (Navision) has CRM contact interaction logging for email, and
uses a set of folders in the Public Folder Hierarchy for queue and storage.

When we first setup the contact interaction logging, I had to deploy the
Outlook Security Form, and create an exception list for the Administrator
and the email logging user.

It worked fine for 18 months, and now doesn't work at all. I cannot create
an exception list form with the Administrator account listed, or I get an
"Operation Failed" message when prompted for the credentials upon saving the
form.

I did not have OWA enabled at the time it was originally setup, that is the
only thing different in my Exchange environment that I can think of.

 

[Diane Poremsky [MVP]]

What version of Outlook?



** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

 

[Brian Berkley]

Outlook 2000, 2002, or 2003.

Exchange 2000.

All security configuration done from Windows 2000 server machine with
Outlook 2000.

The Administrator cannot be used in the form or I get the "operation failed"
message.

The application uses CDO to log emails in the queue folder and move them to
the storage folder.

This is very frustrating.

 

[Sue Mosher [MVP-Outlook]]

You might try clearing the forms cache.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Outlook 2000, 2002, or 2003.

Exchange 2000.

All security configuration done from Windows 2000 server machine with
Outlook 2000.

The Administrator cannot be used in the form or I get the "operation failed"
message.

The application uses CDO to log emails in the queue folder and move them to
the storage folder.

This is very frustrating.

What version of Outlook?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

Our ERP system (Navision) has CRM contact interaction logging for email,
and uses a set of folders in the Public Folder Hierarchy for queue and
storage.

When we first setup the contact interaction logging, I had to deploy the
Outlook Security Form, and create an exception list for the Administrator
and the email logging user.

It worked fine for 18 months, and now doesn't work at all. I cannot
create an exception list form with the Administrator account listed, or I
get an "Operation Failed" message when prompted for the credentials upon
saving the form.

I did not have OWA enabled at the time it was originally setup, that is
the only thing different in my Exchange environment that I can think of.

 

[Brian Berkley]

I've already done that.


You might try clearing the forms cache.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Sue Mosher [MVP-Outlook]]

I'd try doing the administration from a different machine. If you use one with Outlook 2003 installed, use a mail profile that does not connect with Cached Exchange mode.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

I've already done that.


You might try clearing the forms cache.

Outlook 2000, 2002, or 2003.

Exchange 2000.

All security configuration done from Windows 2000 server machine with
Outlook 2000.

The Administrator cannot be used in the form or I get the "operation
failed"
message.

The application uses CDO to log emails in the queue folder and move them
to
the storage folder.

This is very frustrating.

What version of Outlook?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

Our ERP system (Navision) has CRM contact interaction logging for email,
and uses a set of folders in the Public Folder Hierarchy for queue and
storage.

When we first setup the contact interaction logging, I had to deploy the
Outlook Security Form, and create an exception list for the
Administrator
and the email logging user.

It worked fine for 18 months, and now doesn't work at all. I cannot
create an exception list form with the Administrator account listed, or
I
get an "Operation Failed" message when prompted for the credentials upon
saving the form.

I did not have OWA enabled at the time it was originally setup, that is
the only thing different in my Exchange environment that I can think of.