Outlook selects wrong send-from account for replies.

[Leafgreen]

Hello and TIA for your help. Getting a solution here will save me a LOT of
time because I reply to hundreds of emails every day!

I have multiple email accounts set up in Tools -> Account Settings -> Email
tab. I have DEFINITELY marked AccountA as the default send-from account. In
other words, on this Email tab, under the Type column, "POP/SMTP (send from
this account by default)" appears to the right of AccountA.

Problem: When I reply to any email message, the send-from account that is
selected is AccountB not AccountA. In the reply message window, I can click
on the "Account" button under the "Send" button and select AccountA, but
AccountB has the yellow check to its left. It should be AccountA!

How can I get Outlook to use the default account setting correctly?

Kind Regards,
Leafgreen

 

[Leafgreen]

This is Outlook 2007...

 

[Brian Tillman [MVP - Outlook]]

I have multiple email accounts set up in Tools -> Account Settings -> Email
tab. I have DEFINITELY marked AccountA as the default send-from account. In
other words, on this Email tab, under the Type column, "POP/SMTP (send from
this account by default)" appears to the right of AccountA.

Problem: When I reply to any email message, the send-from account that is
selected is AccountB not AccountA. In the reply message window, I can click
on the "Account" button under the "Send" button and select AccountA, but
AccountB has the yellow check to its left. It should be AccountA!

Outlook always replies using the account the received the mesage. The
conclusion, therefore, is that Account B received the message. This is
typical if the addresses in the two accounts are aliases of each other. You
can display which account received the message by adding the "E-mail Account"
column to the Inbox using the Field Chooser.