Outlook Sending Empty Emails

[Erik Nielsen]

I have a question for all you Outlook Gurus out there:

I've been having a problem where I send an email using Outlook, and the
recipient gets a blank email. The headers are all there, and the subject is
there, but the body is blank. This just surfaced today, when a client emailed
me to say they'd gotten a blank email from me! I've done a bit of
investigating, and it looks like this had been happening off-and-on since
11/23/2005-2AM Pacific Time.

My Setup:
Outlook 2003 (Office 2003 Pro) running on Windows XP Pro SP2
-Uses a DigitalID from Thawte to sign outgoing messages
-DigitalID is published to GAL
-DigitalID Valid until 2/4/2006
-Outlook is set up to automatically sign all outgoing messages
-Email is scanned upon send by AVG Free Edition
Mail Server is Exchange 2003 SP2 (SBS2003 Standard)

Here is what I have discovered:
Since the date/time above, if I have 'automatically sign outgoing messages'
turned on, whenever I send a signed message, everything works perfectly.
Whenever I choose to send an unsigned message, the body of the message is not
sent. When I look in 'Sent Messages', the body of the message is missing.
If I turn off the 'automatically sign outgoing messages' preference, both
digitally signed and unsigned messages go through normally, show the body of
the email, etc.

I've been using Outlook 2003 with a DigitalID for almost a year now, and
this has only surfaced about two weeks ago. Any ideas as to what I can do to
fix it, short of simply turning off automatic signing?

Thanks!

Erik

 

[Erik Nielsen]

Oh, I nearly forgot - once in a great while it appears that an email body
would go through, even though I had manually chosen to not sign the message.
I have been doing some testing, and it looks like this happens about one time
in every twenty, for no discernable reason!

Erik