Outlook Sent items

[LLudlow]

We have a general helpdesk mailbox that clients send email about issues to.

all of the helpdesk analysts have this mailbox mounted in their Outlook
Client. When they respond to an email even though it is sent as the helpdesk,
the item is placed in their personal sent items and not to the helpdesk
general mailboxes sent items.

Is there anyway to change this so that if the mail is sent from the helpdesk
account it then goes in this mailboxes sent items?



Thanks

 

[Castell]

Create a rule to move items sent through the help desk account to the Sent
Items folder of the HelpDesk mailbox.

 

[LLudlow]

i cannot see how to create a rule when i send an email FROM a specific account?

 

[Castell]

Which version of Outlook are you running?

i cannot see how to create a rule when i send an email FROM a specific
account?

 

[LLudlow]

outlook 2003.
i know how to create a rule based on categories but is there a way to create
a rule based upon who sends the item

 

[Victor Ivanidze]

Have a look at this 3-rd party utility:
http://www.ivasoft.com/unisent.shtml

Regards,
Victor Ivanidze